When I make out an invoice I select the rate and the quantity of hours being billed. When I send the invoice to a client the rate and quantity does not show up?

Hello, eligeraldi.

I want to provide some details regarding the Rate and Quantity missing on the invoice when it is sent.

There is an ongoing investigation into this unexpected behavior in QuickBooks Online. Rest assured, our Engineering Team is aware of this and is working diligently to resolve it.

While we can't provide exact dates for when this issue will be resolved, I suggest contacting our Customer Care Team. They'll include you on the list of affected users and send you an email notification once there's a possible resolution. Here's how: 

1. Go to Help (?).
2. From the Search tab, click Contact Us.
3. Please enter your question and select Continue.
4. Review and Select from the following: Ask the community, Have us call you, or Chat with us.

Also, you can read through this resource to personalize and add specific information to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Ping me a reply if you have any further questions about managing your invoices or sales transactions. I'll always be ready to assist you. Stay healthy always.

Is there a rough estimate of when this will be resolved? It’s very frustrating and looks unprofessional with the lack of information on the invoice. 

We see where you're coming from and the urgency of resolving the issue on your invoice display, eligeraldi.

While we're unable to provide you with a rough estimate of when the issue on your invoice will be resolved, I encourage you to contact our Customer Care team for real-time updates. They can also add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message/Chat or Get a callback/Callback).

Once everything is all set, you may want to visit the Sales page to view the status of your sales transactions, open invoices, and paid ones. For the complete guide on how to do this, check out this article: View sales transactions in QuickBooks Online.

Please don't hesitate to let me know if you have any other concerns or if there's anything else I can assist you with in managing invoices and sales transactions in QBO. I'll be here ready to help you out.

Now that the new invoice platform has been rolled out, when I send an invoice it shows the rate and under the quantity it’s blank even though I put in a number. When I preview the invoice before sending it shows up correctly. After it’s sent it’s no longer there. Why do I keep having problems with this for so long?

Hello there, DeviNET. I understand that you need an immediate response to this matter. This will allow you to bill your customers accurately in QuickBooks without having to manually add the details in the descriptions when creating a transaction.

After reviewing our records, I can confirm that the investigation is still ongoing. While we don't have a specific timeframe for the resolution, please be assured that we are actively working on a solution to prevent future occurrences.

If you haven't been added, please give us a call so that we can include you in our list of affected users. You may follow the steps shared by Rea_M above on how to reach our support team or click this link: QuickBooks Online Support.

For now, we can follow the workaround provided by our Engineering team. Simply make the product and service item inactive, and then recreate it as a new one.

Before doing so, you can’t inactivate default items (automatically created with the company) such as Services and Hours. Instead, you can add Z at the beginning to make them appear at the bottom of the lists.

Here's how:

1. Go to the Gear icon⚙, then select Products & services.
2. Select the items(s) that you want to make inactive.
3. In Batch actions, select Make inactive.
4. Select Yes.

For more details on how to make inactive and reactivate your product and services, see this article: Remove a product or service in QuickBooks Online.

On the other hand, you can refer to these articles for more tips on handling your bill transactions and personalizing your sales forms to include specific information:

• Enter and manage bills and bill payments in QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online

I appreciate you're patience while we're working through this. Don't hesitate to visit the Community again if you have other QuickBooks concerns. I'm always ready to assist you further. 

Is there any update on this problem!? It’s been quite a few weeks and the issue still remains. It seems like there should be a solution at this point.

Hi there, eligeraldi.

Thanks for joining this conversation. I'm here to share an update regarding the issue you're having with invoices in QuickBooks Online (QBO).

The investigation into this issue is still ongoing. Our product engineers are continuing to work on resolving this as quickly as possible.

If you've already reached out to our Support team, be assured that you've been added to our notification list. This assists our engineers in assessing the number of affected users. You will receive an email once this is resolved.

I'm also adding these articles that tackle managing invoices in QBO for future reference:

• Create invoices in QuickBooks Online.
• Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please post again or leave a comment below if you have more questions about invoices or anything else, eligeraldi. I'll be here to assist. Take care.