When trying to apply payment for a partial invoice, I got a message "The charge was declined because of a problem with one of our systems." How do I get past this?

Hello, Chris. I know a way you can get past the error message you've encountered.

Let's perform some troubleshooting steps to rule out the possibility of a browser issue so you can apply the check payment you received for a partial invoice in QuickBooks Online (QBO) accordingly. I'll gladly guide you on how to do this below.

Your browser saves files to load websites faster on your next visit. But over time, it'll get outdated, which can cause errors and performance issues using QBO.

To fix this, you can perform some troubleshooting steps. Start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go to the + New button and select the Receive payment option to get to the Receive Payment screen. From there, receive and record the invoice payment.

If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performance issues. However, if this matter continues, I'd recommend using other supported browsers.

In case the issue continues, even after performing the recommended troubleshooting steps above, I'd recommend contacting our Customer Care team. This is to report the behavior and get it fixed in no time.

Also, you can split an estimate into as many invoices (progress invoicing) as you need in QuickBooks. If you wish to know more about this feature, check out this article as your guide: Set up and send progress invoices in QuickBooks Online.

If you need further assistance recording and receiving invoice payments in QBO, you can always come back to us or click reply on this post. Take care.

Thanks, I tried that and it didn't resolve the issue. I have already cleared the cache, and I did it for prior issues too. 

Also, clearing the cache shouldn't be needed, as the server-side should tell my computer to update cookies when needed and it can initiate the refresh of any locally-saved cached data. So, if that really is a problem, it's a problem in Quickbook's website that they should have fixed.

Considering that this is the 2nd inexplicable but income-stopping problem I have gotten with QuickBooks, I may switch to a different billing provider entirely. 

I appreciate you for trying the troubleshooting steps provided by my colleague, Chris.

We want you to come across a different experience than this. Rest assured, it's one of our top priorities to fix the error you received so you can apply payment for the open invoice.

Since the previous steps didn't fix the error message, I encourage you to contact our technical team so we can create an investigation about the error. You can get in touch with them through the ? Help icon. 

To guarantee that there's available support, make sure to contact us during business hours from 6 AM to 6 PM PT every weekday. Then, from 6 AM to 3 PM PT on Saturday.

I've also added this article to ensure your accounts your bank and credit card statements: Reconcile an account in QuickBooks Online.

Keep me posted whenever you have concerns about recording payments.