Where can we find the invoice or receipt for Intuit charges on our credit card?

Hello there, Gina.

To view Intuit charges on your credit card for your QuickBooks Online (QBO) subscription in your Payment History. I'll gladly write down the steps to get you going:

1. Access your QuickBooks Online company.
2. On the top-right corner, click the Gear icon.
3. Choose Account and Settings.
4. Select the Billing and Subscription tab.
5. Choose the View Payment History hyperlink.

For more details, please see this page: View your QuickBooks Online payment history.

Additionally, to help you manage your expenses inside QBO, you can refer to this article: Enter and manage expenses in QuickBooks Online.

Gina, it's been a pleasure to have you here in the Community space today. Feel free to mention me in the comment section below if you have any additional QuickBooks-related queries. I'll be here, ready to help you. Stay safe, and have a nice day!

Hi! KurtKyle,

It's noted that I don't have permission to view the subsciption details and to contact my admin.  How will they change the access permission?

Thank you much.

Gina

Hello Gina, thanks for your follow-up. I'd gladly share some information about user roles and access in QuickBooks Online (QBO).

Viewing subscription details would depend on how your admin set your role and access to the account. They can change your role and give you permission to manage subscriptions. To do that, they need to sign in to QBO first as a primary admin. Then, they can follow the steps below.

1. Go to the Gear icon and select Manage Users.
2. Find the user you want to edit, then click Edit in the Action column.
3. You can change the Assign Roles ▼.
   
   
    
4. Then select the user settings. For access to the billing history, go to the Account Management section then check the box for the option to access.
   
   
    
5. Then Click Save. 
    

If you're using QuickBooks Online Advanced, here's how to manage user access. 

Here are some articles for additional resources about user limits and access in QBO: 

• Learn about usage limits in QuickBooks Online.
• User roles and access rights in QuickBooks Online.

Let me know in the comments below if you have other questions. I'd be happy to answer them for you. Take care and have a nice day!

This only shows the invoice number and the amount. Where can we find the invoice details?

Hi there, Michael.

As a consumer myself, I understand how important it is to see the details of my subscriptions. 

We have created a tool where you can see the details of your account and the charges that comes with it. Here's how to use the Charge Look Up Tool: 

1. Go to this article and scroll-down to the Look up your charge section: Understand Intuit Charges on Your Credit Card or Bank Statement.
2. Select the payment that was used.
3. Type in the card number and amount of the renewal charge.
4. Select the date and any other required details.
5. Click Look up charge.

Aside from that, you can also reaching out to our phone and chat support teams. They can take a look at your account and email you the billing information that you need. 

Please go to this article to get their contact details and business hours: QuickBooks Online Support.

Allow me to share a couple more articles for additional guidance and information about your QBO account:

• Manage Billing, Payment, and Subscription Info in QuickBooks Online
• How to Understand Your Subscription Rates and Charges

Don't hesitate to reach out to us again if you need anything else. We're always here to help.