I understand how this issue has affected your business tasks, Sonicrooterandpl. No worries, I can provide you with some insights into what's causing this issue.
Currently, there is an ongoing concerns regarding matching payments to invoices in QuickBooks Online (QBO) using the mobile app. However, an investigation (INV-100548) has already been raised to our Product Engineering Team and they are now working on the issue.
In the meantime, we can proceed on with performing the troubleshooting options. You can follow the workaround details below:
- Clear Cache and Cookies: Clearing cache and cookies can help resolve various issues when using QuickBooks Online. You can do this by following the specific instructions for your browser, such as Google Chrome or Mozilla Firefox.
- Uninstall and Reinstall the App: If you are using the QuickBooks Online app, uninstalling and then reinstalling it can ensure a fresh installation, free from errors.
Next troubleshooting workflow is to login using a different browser. Here's how:
- Login to either web or mobile browser.
- Then go to Transactions tab then For review tab.
- Click on the bank transaction and choose Find Match.
Moreover, if issue still persist, I suggest contacting our Customer Support Team for you to be added to the list of affected users. Once resolved, you will then receive an email notification.
To reach out to our Customer Support Team, here's how:
- Go to the Help icon to connect to a live support agent.
- Provide us with some information about your concern.
- Select the Contact Us button and provide some details about this concern, then on the Let's talk button.
- You'll now be provided options on how to connect to our Customer Support.
Additionally, you might find it helpful to check out these articles to get additional insights and information:
Feel free to comment below for further assistance or more questions about matching transactions in QuickBooks Online. I'm sure to help anytime. Have a great day!
