No resolution still but thank you for the badges, they sure do help!  Grrr

Hello there, ARCutters. Let me chime in and help you route to our representative. 

If you have followed the steps provided by my colleague but are still experiencing the issue, I recommend getting in touch with our support team in QuickBooks Desktop (QBDT). It will allow them to identify the root cause of the issue and fix it using their tools and expertise.

Here's how: 

1. Go to Help.
2. Select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Type your issue in the space provided, then select Continue.
5. Sign in to your Intuit account.
6. Select Continue and then Continue with my account. If you don't already have an account, make sure to Create a new account.
7. We'll email you a single-use code. Enter your code and select Continue. If you have more than one account, select the account you want to use and then Continue.
8. Select to chat with us or Have us call you. 

I'll drop an article that helps you record the payments you've received as your customer paid their invoices: Record an invoice payment.

Feel free to leave a comment below to keep us notified as you contact our support. We're still here to back you up.