Why are some expenses not showing up when running a report?

If you used any journal entries, that is one of several problems with them

I only enter expenses into the chart of accounts.

I appreciate the prompt response, ghmoulton-gmail-.

I'm here to share additional troubleshooting steps to help resolve this issue with some missing expenses on your report.

The kind of QuickBooks behavior can be fixed by some basic troubleshooting steps. Let's try using a private browser or incognito window as an initial step to fixing this issue. This will eliminate any browser history that may cause a glitch inside QuickBooks. You can refer to the following keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, close out the private window and clear the cache on the regular browser. This will remove previously stored browsing data that might have caused the issue. Otherwise, you can try other supported browsers to help narrow down the cause of this behavior.

Also, let me share these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

• All QuickBooks Tutorials.​
• QuickBooks Webinars.
• Help Articles.

Anything else you need help with can be answered in the Community. Feel free to visit us again for more questions. Stay safe and have a good one.

Unfortunately nothing has been solved yet. Thank you 

Appreciate the update, @ghmoulton-gmail-. I want to ensure this matter is addressed timely.

Since the issue persists even after following the suggestions above, I recommend contacting our Customer Care Support. You can work with one of our online specialists in letting our engineering team investigate why some of your expenses are not showing on the report by tags.

You can do so by following the steps below:

1. Go to Help.
2. Select Search.
3. Click Contact Us.
4. Enter Missing expenses in a transaction report in the What can we help you with? field.
5. Select Continue.
6. Click Chat with us or Have us call you.

I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Monday-Friday. Use this article to learn more: QuickBooks Online Support.

I've also included this reference helpful with the steps needed to identify how stable is your business's financial status: Create and Manage Reports in QuickBooks Online.

You can always leave a comment below if you have follow-up questions with this or start a new thread if you have any other concerns. I'll be here to lend a hand. Stay safe!

I have the same issue. When I look at my expenses through the app on the phone, it shows up. On the desktop, about half of the amount is shown. Even when I run a report, only half the amount is showing. I enter all my expenses the same way, and all of them show up under my expenses tab on the appropriate page. I have tried everything mentioned here, and nothing works. Is this possibly a bug with QuickBooks that needs to be resolved? What else could I be doing wrong?

I am having the same problem. When I run a Project Profitability report my Payroll expenses account absolutely refuses to display. The transactions in particular are done by way of a Journal Entry (Debited to the Project, credited to our General MGMT Class) any advice would be much appreciated.

Thanks for joining us here, IVCDO.

I'd like to inform you that the report only uses data from the payroll expense account or is done through the payroll function. 

You mentioned that the journal entries are entered using the project and general mgmt class accounts. This is the reason why the transactions are not listed in the Project Profitability report since payroll costs only post to your project after you run payroll.

You'll want to activate payroll and enter the payroll expenses as paychecks. Here's how:

1. Go to Gear or Settings  ⚙ icon and select Account and Settings.
2. Proceed to the Billing & Subscription tab and look for QuickBooks Payroll.
3. Select Learn more or Subscribe. If you do not already have a credit card on file, you will be prompted to enter Payment information.

Let me share these articles for more details and references on how to make sure payroll expenses are posted in your projects: 

• Track Hourly Labour Costs and Profitability by Project in QuickBooks Online
• Get Started with QuickBooks Online Payroll 
• Create and Run Your Payroll 

Let me know if you have follow-up questions about tracking payroll costs for projects. I'd be glad to get back here and offer my help again. 

There is NO gear icon on Quickbooks Desktop 2022. thus, NONE of these directions work

Hi there, KallenX.  I want to ensure this matter is addressed timely.

The reason why you don't have an option for the Gear icon is that this tool is used in QuickBooks Online, not the Desktop version.

Beforehand, I need more information to help me get on the same page.  Like, are you trying to activate payroll services in QuickBooks Desktop (QBDT)? If so, you'll need to complete a few tasks to get started. 

Take a look at this article for the detailed steps: Renew or reactivate your QuickBooks Desktop Payroll subscription.

Additionally, here's a great resource to have an overview of our features and payroll services: QuickBooks Payroll Services and Features of QuickBooks Desktop. It includes the payroll service comparison table.

Stay in touch if you have other questions about QuickBooks. Have a good one. 

No, I am not trying to access payroll at all.

I want the expenses and paid out to employees to show the complete loss (spent) for the company so I can actually use the number for my tax forms.  How is this not something every business needs?

How did you come to a determination i'd want payroll??  I never mentioned such.  the pay is recorded as billed to a business and recorded as such.  I also need to include the numbers from Budget Overview to have the actual number Canada Revenue Agency needs me to give them.  I cannot without this and not sure why this isn't automatically done by Quickbooks. 

I can't believe i have to write this again for the third time..

No, I am not trying to access anything to do with payroll, how did you even come up with that idea?

I need the total spent on employees WITH the total spent on Budget Overview to show the accurate number I  must give Canada Revenue Agency by law.  Quickbooks is not giving me this number in a complete report.

Your online instructions don't even match the same year software which is also incredibly ridiculous.  If you can't make the same software both online and off, maybe choose one and drop the other.  I'm paying regular rate monthly for this and the service simply isn't there.

Regardless, I've spent the entire day trying to get Quickbooks Desktop 2022 to do the total P&L and giving up at 3:30am.  Tell me how to get a report that gives me the loss for my company for line 300 of the T2.  I cannot get this report from Quickbooks 2022 Desktop which makes the tool relatively useless.

why is my post not showing up here

A timely manner? I just wrote out a detailed response 3 times and it's disappeared each time.  You do not let me reply from email either.

Not trying to do payroll at all.

Need my expenses to show with paid employees for the last fiscal year so i can fill T2 line 300 properly

You are not letting me do this.

Hey KallenX,

It's important you get the support you need, I recommend reaching out to the support team outside of the Community. They'll have the ability to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following the method in this link. 

I had a similar issue and figured out some of my expenses i put in are also assets, like tools/equipment and they don't actually get added up as an expense for the end of year report because they are actually an asset not an expense.  Not sure if that helps you.