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billing45
Level 1

Why can't I pay bills in the system?

 
4 Comments 4
Fiat Lux - ASIA
Level 15
terry drone
Level 1

Why can't I pay bills in the system?

Just looking for help to see what is going on with PAY  BILLS.  It is not working.

MJoy_D
Moderator

Why can't I pay bills in the system?

I can help you with managing your bills, @billing45

 

Are you having trouble recording bill payments in QuickBooks Online (QBO)? Can you tell me more about it? That will surely help me provide an accurate solution to the error you're having. 

 

Here's a guide on how to track your bills and record payments: Enter bills and record bill payments in QuickBooks Online. That will show you on how to record payments with a credit card, cash, or check. 

 

In case you're encountering unexpected errors, it's possible that piled-up cache in your regular browser caused this unusual behavior. You can clear your current browser’s cache to resolve this. 

 

You can initially try to use a private browser or an incognito window when trying to record bill payments. If it works fine, clear the cache in the one that you're currently using. Here are the following keyboard shortcuts: 

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N 
  • Microsoft Edge:  CTRL + Shift + P

 

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. 

 

You can pay vendor bills directly from within QBO with ACH (bank transfer) or a paper check. Refer to this article for more detailed information on paying your bills online for a faster transaction:

 

 

I'm always here if you need more help in processing your bill payments. I'm always glad to help in any way I can. Just let me know in the Reply section below. Keep safe!

Fiat Lux - ASIA
Level 15

Why can't I pay bills in the system?

@terry drone @billing45 

Another option, open a separate Melio account and pay your bills for free.

https://melio.grsm.io/quickbooks

 

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