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jumpstarttelecom
Level 1

Why did my vendor payment fail for "Unable to Locate Account" when many other payments have gone through to this vendor?

I have two payments to the same vendor that failed as "Unable to Locate Account (R03)"; however, 12 payments to this same vendor have already gone through. What is the issue?
1 Comment 1
SashaMC
Moderator

Why did my vendor payment fail for "Unable to Locate Account" when many other payments have gone through to this vendor?

Hello jumpstarttelecom,

 

Nice to see you in the Community! For that particular error, this indicates the account number did not match the individual on the payment, or the account isn't valid. What we recommend to correct this is to change the deposit back account for QuickBooks Payment. 

 

Please note that QuickBooks doesn't  deposit payments into these types of accounts, just in case you may have used one of these:

 

  • PayPal
  • Lines of credit
  • Mutual fund accounts
  • Government accounts
  • Credit card checks
  • Routing numbers used for wire transfers
  • Paper draft accounts
  • Any non-transactional account

 

If you have any issues, please let me know! My team and I will be here to help further. Take care.

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