Re: Why did the QBO attachments stop opening in a new tab?

fetherheth · ‎February 21, 2023

OH MY GOSH! I'm surprised there are not more people complaining about this.
So far I have found 2 other threads regarding this issue.

- Issue began after 11/06/22 QBO monthly update
- PDF attachments prior to 11/06/22 still open in a new tab
- PDF attachments after 11/06/22 will not open in a new tab . Only offers to "save as" which means downloading a PDF file I just UPLOADED
- You can upload & view other file types. But not PDF

In microsoft edge, chrome, and safari no matter what settings I've edited in the browser I cannot view PDF file in a new tab.

This is not a computer or browser issue.

This is a QUICKBOOKS ONLINE issue running in the background that none of us "end users" have the ability to fix on our own regardless of recommendations by QBO bots telling us to change the settings in our browsers.

Other QBO customers have spent hours on the phone with support trying to discover workarounds for this issue. YET nothing... in 3 months of monthly QBO updates has fixed this problem???

QUICKBOOKS ENGINEERS - What setting did you turn on/off that is preventing users from seeing their PDF file attachments????

Reaching out to QBO HELP and CONTACT US does not produce results.

If it did, this problem would have been resolved by now.

patfinn · ‎March 28, 2023

Hi fetherheth,

I had this problem also. I did the following and it seems to have fixed the problem [for now] in Chrome:

1 Download the attached file in Chrome.

2 At the bottom of the page where it shows what file had been downloaded, click on the arrow next to the file.

3 Select Always open files of this type.

It should now open the files when clicked on going forward. You may have to do this for each type of file [ex. pdf, doc, docx, xlsx, etc]

NShoaib · ‎December 04, 2023

I got the same problem.

KayePe · ‎December 04, 2023

We understand the importance of being able to view QuickBooks Online (QBO) attachments in a new tab, @NShoaib. Here are some insights on this matter.

By checking on our database, the investigation for this concern is already closed. Since you're still experiencing this issue, we recommend performing the basic troubleshooting steps given by my colleagues above.

Otherwise, we suggest to contact our Customer Support team. They can investigate this further and provide a workaround for this concern. Follow these steps to reach them:

Click the Help (?) icon at the top.
Select Contact Us.
Enter your issue or question, then select Continue.
Choose to Start a live chat, or Call us.

On the other hand, you may visit this article to guide you more in adding or deleting attachments in QBO: Add or delete attachments in QuickBooks Online.

Feel free to click the Reply button once you still have more queries with QBO attachments. The Community space is here 24/7. Have a good one!

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