Why do vendors display with weird characters in the name?

Good day, bpeikes.

Let me help you get to the bottom of this. 

Sometimes, unusual behaviors within QuickBooks Online might be caused by a browser-related issue. We can perform some troubleshooting steps to rule this out. 

Let's start by signing in to your QuickBooks Online account using the private browser or incognito. This mode prevents your browsing history from being stored. You can use the keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Next, go to Expenses > Vendors and check the your vendor's information. If you're not seeing the strange characters, go back to your regular browser and clear its cache. Finally, close and re-open your browser to refresh the browser settings. Alternatively, try using a different supported browser. 

I'll also add these articles to help you manage the vendor information: 

• How to edit, delete, and restore list elements
• How to add and manage vendors in QuickBooks Online

Please keep me posted on how things go after trying out the steps above. I'd like to make sure this is resolved for you. Take care and stay safe.

Nope. Thats not the issue. The issue is with code from your website. This is a bug, but there does not seem to be any way to report bugs in QuickBooks Online so I posted here.

Its a bug. You should report it to your developers. The issue is that in some cases they are double HTML encoding names.

Thanks for updating us on this thread, bpeikes. I know it can be confusing when vendors display has weird characters. I'm here to make sure this gets investigated.

I'd recommend contacting our QuickBooks Support Team to report this issue. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the bug if necessary.

Here's how to contact our support:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click I still need a human.
5. Select Get help from a human.
6. Select the Chat with us or Have us call you option.

To ensure that you'll be assisted on time, please see our support hours.

Additionally, I've included an article that'll help you manage your vendor transactions in QuickBooks Online. This ensures your record is always accurate: Expenses, Pay Bills, Write Checks, and Handle Suppliers.

I'm only a few clicks away if you need assistance with your other QuickBooks tasks, bpeikes. It's always my pleasure to help you out again.

Still not correct---so annoying.

Hello there, Mhamby.

I'd like to help you with your concern regarding what you’re currently experiencing in your QuickBooks Online account. However, I’d like to ask for further details and clarifications about what you encountered so we can narrow down the adequate solution to this matter.

I'd appreciate any additional information you can provide by adding them to your reply. I’ll be waiting for your response.