Why does my left menu not have the same shortcuts on different computers?

There's a good chance that you're logged in to the incorrect company in QuickBooks Online (QBO), gordon. Not to worry! Let's take a moment to check and make sure you're signed in to the right account.

Once you have verified and still cannot see your saved bookmarks in the left menu, I recommend performing browser troubleshooting steps to address unusual behavior in a cloud-based application like QuickBooks. To begin, please access your company file in a private browser using the following shortcuts:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once done, go back to your regular browser and clear its cache or cookies to avoid similar issues in the future. Other than that, we can use other supported browsers for a better experience.

Additionally, here are some helpful links to guide you in setting up your account and customizing your reports. They'll make the process smoother and more tailored to your needs!

Feel free to reach out anytime if you need assistance managing your company file. I'm here to help and ensure everything runs and works smoothly for you!

Yes, of course I am logged into the same account.  I only have one.

It's not that I can't see the left hand shortcut tabs, I can see them.  But when I log onto each of the three computers that I use, the left menu shortcuts are not the same.  It's an online application, shouldn't they be the same no matter which computer I logon?

@gordon-atlmck-co  It is QBO.

As far as I can tell from hundreds of threads on this forum, it does well to function at all most days, let alone consistently.

Your update in this thread is much appreciated, Gordon. I'm here to clarify some things about the left sidebar menu in your QuickBooks Online (QBO) account.

In QBO, the left menu shortcuts tab will be the same regardless of the view selected. To isolate this, I'd like to ask if you've already performed some troubleshooting steps advised by my colleague above.

If not, let's start by opening your account through an incognito window to rule out the possibility of a webpage issue. You can accomplish this by utilizing these keyboard shortcut keys:

• Safari: Control + Option + P
• Google Chrome: Press Ctrl + Shift + N
• Firefox or Internet Explorer: Ctrl + Shift + P

Once that works fine using a private browser, go back to your original browser and clear its cache so the system can start fresh. Also, using a different supported browser can help us dig deep into this matter.

If the issue persists, I suggest contacting our QuickBooks support team. They have the necessary tools to look into your account in a secure environment.

Additionally, here's an article you can browse through just in case you need assistance updating the business or contact names associated with your Intuit Account: Update business or contact names on your account.

Keep your posts coming if you have additional questions about the left menu. I'll be right here willing to assist you further at any given time.

@Sherrie_F  You did not actually link your irrelevant article.