I understand that you're experiencing issues while trying to create and save an invoice. Let me assist you in resolving this problem seamlessly, beuphandy.
First, make sure that you have the latest version of the QuickBooks Online mobile app installed on your device. After confirming that, please check if you can create and save an invoice without any errors.
If you still face issues, the problem might be caused by the accumulation of cached data in the application. To resolve this issue, you can clear the cache of the app. It's a temporary storage area that stores frequently used data to help the app load faster. However, over time, the cache can slow down your phone and cause issues while saving invoices. Clearing the cache will free up space and enhance the performance of the app.
Here's how to clear the app cache on your iPhone:
- Tap on the Settings icon and then choose General.
- Click on iPhone Storage and choose the QuickBooks Online (QBO) app.
- Tap on Offload App to remove the app and its data temporarily or tap on Delete App to remove the app and all its data permanently.
For Android:
- Open your phone's Settings.
- Look for the QBO app.
- Tap the clear data or the clear cache option.
After completing the necessary steps, log in to your account and verify if you are now able to create and save an invoice without any issues.
If you are encountering any errors while using the mobile application, you may refer to this article on how to resolve common errors: Common Errors in the Mobile App.
In case you receive an invoice payment from your customers, we have provided a detailed guide on how to record it using the QuickBooks Online mobile app. You can find it here: Receive an invoice payment using the QuickBooks Online mobile app.
Let me know if you need further guidance creating and saving an invoice in QBO. I'm always glad to help in any way I can. Have a great rest of the day!
