Why is a bank that we no longer use and has a zero balance showing up with a balance on my detailed summary report?

Glad to have you back here in the Community, @CdSecretary.

I'm here to help you identify the reason behind the old bank account balance that's showing on your report.

When pulling up reports in QuickBooks Desktop, make sure that the report period is correct. It's possible that date of the report that you've pulled up contains transactions for the old bank.

You can also open the balance of the bank to see the transaction detail of the amount. If those are unnecessary, you can delete them by clicking Ctrl+D and hit Enter.

Once verified and the problem continues, I'd recommend verifying and rebuilding your data. This can help fix data-related issues in the program like the once that you've experience.

To do that:

1. Choose File.
2. Click on Utilities then Rebuild Data.
3. You will receive a warning message to backup your company file, press OK.
4. The Rebuild Data utility starts as soon as the backup is finished.
5. Click OK when you get the message "Rebuild has completed".

After that, let's verify the data:

1. Choose File.
2. Click on Utilities.
3. Select Verify Data.

For complete details about this process, please see this reference: Verify and Rebuild Data in QuickBooks Desktop.

I'm also adding here some links that can help you in managing and fixing reconciliation issues:

• Get reports for previous reconciliations in QuickBooks Desktop
• Fix beginning balance issues in QuickBooks Desktop

I'll be right here to assist you if you need anything else with QuickBooks. Just leave a reply below, and I'll get back to you. Take care!

Depends if the report is designed to show account balances or detailed activity.

What is a "detailed summary report"? I've never heard a of a QuickBooks report with that name or description.  How do you run the report?

Excuse me, balance sheet details report.  

Thank you for responding.  I tried rebuilding data per your first suggestion and it didn’t work.  I’ll follow through with the other suggestions that you gave me and keep you posted on the results.  Thanks!  

@CdSecretary 

Try setting the date filter to All dates...

I was on the phone with QB Pro Desktop this afternoon on another subject and asked about this problem.  The specialist was able to direct me on what needed to be done to zero out the account that is no longer used.  Thank you for your comments responding to my problem.