Why will my invoice not send?

I am having the same problem.

having same issues currently 

My estimates or invoices are not emailing out.

This is an unacceptable response. This is an ongoing problem with many users for a long time. We migrated from QBDT to QBO on Friday morning and have been unable to email invoices to our customers since then. We have tried all the suggested fixes and nothing works. We have worked with our email account provider and nothing worked. This is an unacceptable systemic problem dealing with one of the most key and used features of QBO. 

In QBDT, we had to enter the password for our mail provider to get it to send. Where is that option on QBO?

Thanks for joining the thread, @Calame.

I understand how frustrating it is to sign up for a service and not work the way it should. Rest assured, I'll do my best to help you get this sorted out.

Before we start, can you tell us the specific error you're getting when sending email invoices to your clients? 

In case you're getting this error message "Invoice undelivered. We couldn’t reached some of your customers. Double check the email address and try again", I'd suggest getting in touch with our customer support team. This is an ongoing investigation that our engineers are trying to fix right now. This way, they can add your account to the list of affected users and send you updates once it's fixed.

If not, we'd be happy to hear more about it from you. This will help us in providing you with the appropriate steps in fixing the problem. 

In the meantime, try sending the transaction using a private window. This way, we can check if the problem is related to a cache issue. Simply press these shortcut keys to access this mode.

• Mozilla Firefox: Ctrl + Shift + P
• Google Chrome and Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Option + P

If it works, go back to your regular browser and clear its cache. If you continue to experience the same results, try using another supported browser. 

Moreover, QuickBooks Online doesn't require to enter a password for the email provider when sending email invoices.

In addition, you can visit our Help Articles page for QuickBooks Online in case you need some references for your future tasks.

Feel welcome to the Community again if you have any follow-up questions or need additional assistance. I'm always ready to lend a hand and guarantee a seamless experience.

Sending the invoice from the private window did not work. My understanding after reading a lot more is that this is a large problem due to the amount of spam sent by Intuit itself and spam filter software blocks its IPs. The emails simply aren't allowed in at all. After reading about the extent of the problem and how many people have been struggling with it for years, I don't have a lot of hope for a solution anytime soon. How exactly do I contact your engineers to let them know my account is affected?  

This isn't the kind of service we want you to experience, @Calame.

I appreciate you performing each of my colleague's troubleshooting steps.

Since you're still encountering issues emailing invoices, I recommend reaching our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

Here's how:
 

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.

You can let your customers pay their invoices online. This is very useful to save time and is most convenient. You can check this guide to learn more: How to let customers pay their invoices online.

Please comment again if you have more clarifications. I'll be happy to help.

We email 12 invoices a month to our agents.  Only a select few do not send.  It says Delivery Issue.  Invoice undelivered:  We couldn't reach some of your customers.  Double check the email address and try again.  I have double checked the email addresss and stil have the same issue.

Hi there, @lakesandcountryrealestate.

Let me share info about the invoice delivery issue and direct you to the best possible help to fix this.

At the moment, there's an ongoing investigation (INV-100231) about the invoice delivery issue "Undelivered" when sending invoices to the customer. With that in mind, I recommend contacting the QuickBooks Online (QBO) Care Team to add you as one of the affected users. Once updates are available, you'll be notified through email. 

Here's how: 

1. Sign in to your QuickBooks Online company.
2. Pick Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

Moreover, consider scanning this article as your guide on personalizing your sales forms inside QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online. 

Leave a reply below if you have additional questions about managing your invoice transactions. I'll be willing to help. Keep safe.

I have QB DT 2024 and ran into this problem. Please check that the sending email is correct.  Go to Edit/Preferences/Send forms and check the spelling of your email address.  I had one letter missing and I don't know why that happened because I was using it previously without any problems.  Also, if you try to change the sending email from the sending form pop-up--it looks like it's changed, but it reverts to the email that's on the Preferences tab.  I just learned this--hope it helps.

Lori