Within the past week I have lost visibility to invoice activity at the bottom of the invoices in QBO. Is there another location where this detail can viewed?

Let me share some details about the invoice activity tracker in QuickBooks Online, Cshaffer.

I can see the importance of being able to track the details of your invoices. For now, only the timestamp will show on the Invoice activity report. You can send feedback to let our product team know what information you want to include and how this will help your business. I've outlined the steps to show you how:

1. Select Settings ⚙, then Feedback.
2. Enter your comments or product suggestions. Then select Next to submit feedback.

This goes out to our Product Development team to help improve your experience in QuickBooks Online. You can track feature requests through the QuickBooks Online Feature Requests website.

Furthermore, QuickBooks offers different kinds of reports that will show the different aspects of your business. Learn how to customize them to make sure they provide the information you need to track. I've got this article for more information: Customize Reports In QuickBooks Online.

Let me know if you have any other concerns with your invoices. The Community is always here to further assist you all the time. 

Thanks Maria. 

Its not that I want the feature added, it was the feature was removed and was working great. 

This KB article from Quick Books shows the feature (invoice activities) that was available up until the new changes.

https://quickbooks.intuit.com/learn-support/en-us/other-questions/invoice-history-activity/00/875227

It appears that this visibility was removed.  If I can access this through a report function, then this could also work.  Can you let me know if there is another way to view this previous useful feature?

Thanks.

Thank you for your prompt reply and for providing a screenshot, Cshaffer. Your help in clarifying your requirements is appreciated. I'm here to provide more information about the feature you requested.

After reviewing the screenshot, it seems that the invoice activity was intended for the user and not for the customer and this feature is no longer available.

I acknowledge the significance of monitoring invoice views for effective AR tracking and leveraging. Thus, I encourage you to provide your feedback requesting the inclusion of an option to view the individuals who have accessed your invoice.

You can follow the outline steps above provided by my colleague @MariaSoledadG. 

Moreover, you can view your customer's invoice activity status after sending them an invoice. You can refer to the steps below on how to view an invoice's activity in QBO:

1. Go to Sales and click Invoices.
2. Click on the invoice you want to view.
3. The invoice activity will pop up on the right side of the screen.
   

Additionally, QBO has enough tools to modify the appearance of your invoices. This way, you may also decide which information to include when sending them to your customers.

For additional reference, you can use the following article to learn how to edit your reminder message for customer invoices that are soon to be overdue: Send invoice reminders automatically or manually in QuickBooks Online.

Should you have any additional inquiries about reviewing your invoice records, let me know in the comments. I'm delighted to provide further support. Wishing you a wonderful day!

is the ability to see viewed/opened/sent activity gone forever? I ask because I have a client that relies on seeing if a customer has opened their invoice beause their client information/email address may or may not be correct, and seeing if an invoice has been opened has been one way to tell if they have an incorrect email address.

I too have noticed this.  This is a vital feature for our business and I don't understand why it has been removed from Quickbooks On-line??  To be able to access a customers invoice via the Accounts Receivable Aging Detail report and see the history of when the invoice is sent and when they opened it is a valuable and quick way for keeping track of Accounts Receivable.  

Is there any way to add this option back? If not, this is a major setback for our business and using Quickbooks. 

hello, @jkeim.

I recognized the importance of tracking your invoices, and currently, only the timestamp is displayed on the Invoice activity report. However, you can still view the invoice activity in the All Sales page.

To request the option back, I encourage you provide feedback to our product team regarding the information you would like to see included and how it would benefit your business. I will provide you with the necessary steps to do so.

1. Select Settings, then Feedback.
2. Enter your comments or suggestions.
3. Then select Next to submit feedback.

For future reference, dont hesitate to open this article: Record invoice payments in QuickBooks Online.

If you need more information about your invoices, please don't hesitate to reach out to us, and we will get back to you promptly. Take care!

Would love to leave feedback but you click on Feedback and nothing happens.  I also used this function on a regular bases.  Please bring back!!

Hello Lisadeew,

Thank you for showing interest in sending product suggestions and feedback for our program. Allow me to chime in and help you send a request to our product engineers.

I appreciate you reporting the issue when submitting feedback directly on your account. You can use our website as an alternative way to send product suggestions for QuickBooks.

Also, please know our product engineers provide updates regularly to improve the features and options, including the invoicing activity. For now, I recommend sending feedback directly to our product engineers. We also make changes and adjustments based on user feedback.

Here's how:

1. Go to: Customer Feedback for QuickBooks Online.
2. Click Give feedback.
3. Log in to your account.
4. Send feedback.

Additionally, QuickBooks Online provides tools to create personalized and professional-looking invoices, estimates, and sales receipts. I've attached a link you can visit to learn more about personalizing sales forms and creating custom templates: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Comment below if you have other concerns about the feedback option in QuickBooks. The Community and I will be around to help you.   

We very much use and rely on this functionality as well. As an I.T. Company or really any business for that matter, this is an important feature. I appreciate that we can still access and see the activity from the all sales tab but it would be nice if it was brought back to regular invoices.  

I totally agree with all of the comments.  Why was the feature taken away?  As a small business owner, it is vitally important to be able to monitor if the customer has viewed the invoice.  Please bring this feature back.  Yes, I have left many feedback suggestions, but it seems to fall on deaf ears.

I came here because I miss that feature too. It looks like they moved that information to the invoice activity section. So to see it you would go to the customer's transaction list or all sales, click *somewhere* within the space where the invoice is listed, then a panel will open up with a list of all the activity (sent/viewed/paid/deposited). Mine is on the right of my screen. DO NOT click the edit invoice button. It will bypass the screen you need and take you directly into the invoice. 

As far as I can tell if you go directly to the invoice using by the search feature or clicking edit invoice from the transaction list, you will not be able to see the activity log. I haven't found a way to navigate there from inside an invoice yet. I know the directions I posted above are awkward and not the way a lot of us are used to accessing invoices, but for now it's the only thing I've found. Hope it helps.

thank you for this. I had the same question and this answered it for me.

It took me a minute, but with your instructions, I found the activity.  It is awkard, much simpler just to look at the invoice, but I will have to get used to the new system.

Thank you so much because that did help. I don't know why they changed things to "improve" them because it was so much easier to just look at the bottom on the invoice.

@Kat122 Agreed

Feedback submitted but will it ever come back?

It is really important to our business to be able to track if and when our customers receive/open our invoices. This data helped us with our collection of payments. We relied on the date/time stamp and total number of days since we first sent invoice as well as how many days since we last sent it. We relied on knowing how many times we submitted it as well. We have hundreds of invoices out at a time and this helped track them. It is crazy that this data is not being shown since this last QB update! We are very disappointed and hope it shows up again-and soon! 

Thank you-

 I am also very disappointed that this feature disappeared. I was also using the detailed invoice activity in the invoice to see when the customer was viewing or opening the invoice as well as documenting when and how recently we resubmitted an invoice.  This detail is important for AR tracking and leverage if payments have not yet been made.

PLEASE return this feature to us!

Our business is also experiencing the same issue. We rarely access invoices from the Sales tab, so this does not help us. When using the search feature to bring up an invoice, it was imperative that we could scroll to the bottom and see the Activity history. A list of when the invoice was sent and viewed should be available on the open invoice, not a different tab.

We really need this feature restored as soon as possible for our business' workflow.

Any chance this was an unintended mistake, and will be brought back?  If it was intended, I'd love a better understanding of why it was chosen to remove such a useful feature.   

I am having the same issue.

Why did QB remove this feature?

Customer  " we didn't pay the invoice because we never receivedit 

US using QB online feature" the invoice was viewed on the following dates ... Please pay it today"

Am serious thinking of switching to another software.

@PBJ10 @CTEKim I also think if QBO felt it necessary to change this feature, QBO customers should have been given a headsup to the change and how to access the information since it is no longer visible on the invoice.  The information from QBO would have saved me a lot of time searching and trying to figure out why the sent and viewed information was no longer visible on the invoice itself.  It would have been unnecessary for me to have to go to the Community and spend my time trying to find the answer to my question - would have been a simple solution for QBO to let us know of their changes.

Oh here, let me be QB and answer that for you:

Thank you for showing interest in sending product suggestions and feedback for our program.

I appreciate you reporting the issue when submitting feedback on an issue requiring feedback.

Please know our product engineers provide updates regularly to improve the features and options, including feedback. For now, I recommend sending feedback regarding providing feedback. We also make changes and adjustments based on user feedback.

Here's how:

How do I submit feedback?.

We totally agree with these comments. It is vital for our small business to be able to monitor if and when our customers receive/open our invoices. This data helped us with our collection of payments. We relied on the date/time info and the dates we first sent invoice as well as the days reminders were sent. We have hundreds of invoices out at a time and this helped track them. It is irrational that this data is not being shown since this last QB update! We are extremely disappointed and hope it shows up again and soon!  A list of when the invoice was sent and viewed should be available on the open invoice for quick access, not a different tab. Please restore this feature as soon as possible.