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stewartshevin
Level 1

Receive multiple payments from a customer does not show up on each job's ledger.

I invoiced a customer for three jobs. I was paid for all with one check. I split the payment in "Receive Payment" and applied each to the different invoice numbers and noted the different job numbers. Of course each were logged in with the same check number.

QB has grouped the payment as one. It does attribute the payment under the customer's ledger. But there is no listing in each job number's ledger.

Why does this happen? How can I fix it?

 

2 Comments 2
FritzF
Moderator

Receive multiple payments from a customer does not show up on each job's ledger.

Welcome and thanks for reaching out to the Community, @stewartshevin.

 

When recording one payment for three invoices (customer jobs), QuickBooks Desktop (QBDT) will group the payment as one. Also, it will only show on the customer transaction list.

 

However, to ensure that I'm on the same page, may I know what specific ledger you're referring to? It would be helpful if you can provide a sample screenshot. This will make sure that I can provide the best resolution for your concern.

 

Just in case, I'll add this article that tackles steps on how to effectively track job costs in QBDT: Tracking job costs. It also contains links to other job-related concerns.

 

Please click the Reply button below to add more details or if you have any other issues. I'm more than willing to help. Have a good one!

QBsguru
Level 7

Receive multiple payments from a customer does not show up on each job's ledger.

First, if you set up each of these as jobs under the customer name, there is no need to split payments.  You just receive from the main customer name and all job invoices will be listed below.  Check off the invoices being paid.

 

Secondly, payments do not show up on the P&L by job.  It shows invoicing.  If you want to show payments, change the report basis from accrual to cash. 

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