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rsherrill71
Level 1

Recently set up credit card customer payments. However, customers are unable to enter credit card. How do I turn off this function?

 
1 Comment 1
RaymondJayO
Moderator

Recently set up credit card customer payments. However, customers are unable to enter credit card. How do I turn off this function?

I've got the steps you need to turn off the credit card option using the Payments service in QuickBooks Online (QBO), @rsherrill71.

 

Let's go to the Invoice Payments section in the settings to complete this task. This way, your customers won't enter their credit card details when sending invoices to them. I'll guide you how. 

  1. Go to the Settings (Gear) icon at the upper right.
  2. Select Account and Settings under Your Company
  3. Choose Sales.
  4. Click Invoice Payments
  5. Turn off the Credit Card payment method. 
  6. Click Save
  7. Hit Done

 

Also, you can consider entering the credit card details of your customers on behalf of them. Then, click Use this credit card in the future option to save their info when accepting payments. For more details, check out this article: Process A Credit Card Payment In QBO.

 

Once done, we'll follow the lead time for credit card processing before we deposit the funds into your bank account. To learn more about this deposit schedule, visit this article: Find Out When QuickBooks Payments Deposits Customer Payments. Just go to the QuickBooks Online sections. 

 

I'll be right here to help if you need further assistance. Enjoy the rest of your day, @rsherrill71.

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