Registered Balance does not match general ledger after reconciliation.

Hello, spaxxe.

I have ways to check for the difference and help you fix it. Take note that this can affect your books. Seeking an accountant is recommended before proceeding. 

There might be a bunch of transactions that were not supposed to be reconciled. You'll want to review the previous reconciliation report to double-check them. Here's how: 

1. Go to Accounting, then select the Reconcile tab. 
2. Click the History by account link.
3. Choose the Account and Report period.
4. Open the year with statement ending date.
5. Click View report. 

The report will show you a detailed list of all reconciled transactions. You'll want to review the list and check to see what transactions are causing the difference. 

You can correct the reconciled period by undoing the process. You can check this article to know how: Undo and remove transactions from reconciliations in QuickBooks Online.

You'll also want to check both of your uncleared and cleared transactions and see if they're causing the difference. Here's how:

1. Open a Balance Sheet report.
2. Select your bank account by double-clicking on the amount.
3. In the Transaction Report overview, click the Customize button.
4. Expand the Filter view.
5. Check the Cleared box.
6. Select Cleared or Uncleared in the drop-down menu. 
7. Click Run report.

After finding what's causing the difference, you'll want to double check your General Ledger report. Then, compare it with your register balance. 

After everything is set, you can always visit our articles if you need help with other tasks: QuickBooks Online articles page overview. 

Simply scroll down, then expand the view by clicking + More topics. 

You can always ask other questions in the Community space. You can start a new discussion or post a reply below. 

Hello,

I have a similar issue. I followed your instructions regarding double checking the bank recons.

They are all in balance. I ran the uncleared transactions report and found several transactions, mostly outstanding checks.

I also found a credit card payment from December. If my bank reconciliations are in balance, how do I fix 

this payment? What could be the reason for this? I don't think that by un-doing the reconciliations will correct it.

Thank you.

Hello, AnneB8.

I'm here to help you figure out how to fix the payment.

You'll want to delete the payment but make sure to consult with your accountant before deleting it to ensure your books will be accurate. 

Here's how:

1. Go to the Sales menu.
2. Click Customers.
3. Select the customer's name and proceed to the Transaction List tab.
4. Locate and click the payment to open it.
5. Click the More option at the bottom and choose Delete.
6. Select Yes to complete the process.

For more details about deleting transactions in QBO, please check here.

This link will guide you in matching your bank statement and QuickBooks balance: Learn the reconcile workflow in QuickBooks.

I'm just a click away if you need more help reconciling your account.