Report font size shrinks

Let’s work together to ensure your report's fonts look how you need them to, Jeremy.

In QuickBooks Desktop (QBDT), we can adjust the report font size by going to the Customize Report button. I can guide you on how:

1. Go to the Reports menu, then choose a specific report.
2. Click on Customize Report, then select Fonts & Numbers.
3. Tap the Change Font button, then adjust the font size from there.
4. Hit OK.

You also have the option to change the fonts in the Edit menu. Here's how:

1. Go to the Edit menu and select Preferences.
2. Click Reports & Graphs, then select the Company Preferences tab.
3. Tap the Format button.
4. Select Fonts & Numbers.
5. Change the fonts as desired for each category.
6. Hit OK.

If the issue persists, check this link for another solution: Fix screen issues in QuickBooks Desktop.

We have articles to help users consolidate data from multiple worksheets and customize financial reports. Feel free to review each article for detailed instructions:

• Combine reports from multiple company files
• Multiple company file reporting 
• Set report preferences

Tag my name if you have additional questions about the font size of your reports. I'll be more than happy to assist you further.

When I first open a report, it looks normal. It's only after I change parameters that the font shrinks.

What's the default font size. When I go into fonts and keep the size that comes up (8), things get even smaller.

Let me provide you with some additional steps to increase the font size in QuickBooks Desktop (QBDT), Jeremy.

The default font size for QuickBooks reports is set to 8 points, which may make the reports a bit challenging to read.

Since you still find it difficult to read, we can perform some troubleshooting steps to fix this. First, we can check the display settings in your QuickBooks Desktop. 

To do this, follow the steps provided below:

1. From the Start menu, open the Windows. 
2. Enter "QuickBooks" into the search tab. Then right-click the QuickBooks icon and pick Open file location.
3. In the folder, right-click the QuickBooks.exe file and choose Properties.
4. Proceed to the Compatibility tab.
5. Choose the Disable display scaling on the high DPI settings checkbox. You can also select Change high DPI settings and then Override high DPI scaling behavior.
6. Pick Apply and then OK.

If the display issue continues, you can continue troubleshooting starting Step 2 in this article: Fix screen issues in QuickBooks Desktop.

I've added this article about handling reports in QuickBooks Desktop: Customize reports in QuickBooks Desktop.

Keep us updated on this thread if you have additional questions about repairing the font size of QBDT. We can always lend a hand.

Tried that, didn't change anything. You can see in this picture that the top is how the report looks when I open one (normal), and the bottom is just changing the dates. If my display was the issue wouldn't the size always look off?

I'm having the same issue. The font is normal when I open the Income Stmt, but when I adjust the date, it all shrinks—a definite error with the update. 

Thank you for keeping us informed about your progress with the recommended troubleshooting steps, jeremy77.

I've read all responses in this thread and it looks like all options that can resolve the font size issue have already been shared with you. At this point, I would recommend reaching out to our phone or chat support teams. They can take a look at your company file to check why the font size would change once a filter is added.

Here's how to reach out to them:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Click Contact Us at the bottom of the screen.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account select Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue. If you have more than one account, select the account you want to use, and then click Continue.
6. Choose between Chat or Callback.

For your reference, I'd like to share two additional articles that can be helpful when running reports in the program:

• A Memorized Report Does Not Open Or Opens A different report
• Zoom In And Out Of Reports In QuickBooks Desktop and QuickBooks Desktop Enterprise

Remember, our Community is always available to assist you with any questions or concerns about generating reports or analyzing data in QuickBooks Desktop. We're committed to providing prompt support whenever you need it.

Tried all your suggestions. Setting in preferences does NOT solve the problem overall. It works on a couple reports but does NOT change globally. I am having to reset the font on EVERY memorized report and several new reports even though the preferences are already set. I am fielding calls from customers who have no idea how to set preferences. So now for each report I bring up I have 7-8 extra steps. NOT happy with Intuit breaking things on a forced update. PLEASE accept that Intuit broke this function in the recent update and request a FIX. Giving us work arounds that do NOT work is not really helpful.

We are having the same issue on all client files. We have tried all the things also, and it's so small it's unreadable. I think this is a built-in bug again. Can someone please let the programmers know there is an issue. 

Thanks for getting involved with this thread, BAHumphrey and cin2. I appreciate your detailed information.

I've reviewed our ongoing investigations and can confirm there's a recently created investigation about report fonts becoming too small and the zoom feature not functioning after updating to Release 9 (R9).

Currently, Intuit's Product Investigations team is researching the situation and gathering information. For the time being, there's a workaround mentioned in our investigation which I'd recommend trying if possible.

Here's how:
 

1. If you have an older version of QuickBooks available, like QuickBooks 2023, open it and run a report.
2. Modify your report's font to a larger size, like 14.
3. Save the changes, and your report will adjust.
4. Go back to QuickBooks 2024 and run the same report.
5. Go to Customize and adjust its font to your preferred size. The report's font size will now adjust.

Since you're impacted by this, I'd recommend getting in touch with our Customer Care team and referencing the investigation's case number (INV-112529). They'll be able to pull up your account in a secure environment, conduct further research with you, and add the account to our list of affected users if necessary. This ensures you'll receive email notifications about any updates relating to our investigation.

They can be reached while using QuickBooks.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
   
   
    
4. Hit Continue.
   
   
    
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

Please feel welcome to send a reply if there's any additional questions. Enjoy the rest of your Thursday!