LIMITED TIME 90% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.
FedUpAlready25
Level 1

Reports printing out different than report showing on screen QB Enterprise Desktop

I guess I have to do this in two posts because I have two attachments and am only allowed one per post.

 

This attachment is a screenshot of the report I need showing on the screen.  The next post and attachment is going to show what prints out.  What is going on?

6 Comments 6
Nicole_N
QuickBooks Team

Reports printing out different than report showing on screen QB Enterprise Desktop

Thanks for sharing the details and attachments regarding your concern.

 

The issue you're experiencing with QuickBooks Desktop (QBDT) Enterprise reports printing differently than shown on the screen could be due to the margin settings of your reports.

 

QuickBooks relies on your printer settings to determine the formatting of printed reports. If the printer setup isn't properly configured, it can alter margins or sections.

 

We can verify this from the Printer Setup within your QuickBooks. Here's how:

 

  1. Go to the File menu and select Printer Setup.
  2. Select Report for the Form Name.
  3. Enter the correct margin.
  4. Hit OK once done. 

 

After that, print your report again to see if the entire details appear.

 

If the issue persists, I recommend following the steps shared in these articles to fix any data-related issues on your file: 

 


You may also visit this link if you want to modify the format of your PDF files in QBDT:  Save QuickBooks Desktop PDF in legal size, landscape, or portrait orientation.

 

If you have additional questions or concerns, please leave a reply below. We'd be glad to assist. 

FedUpAlready25
Level 1

Reports printing out different than report showing on screen QB Enterprise Desktop

I tried your printer setup suggestion and found nothing wrong with the margins and the print out was the same result.  If you take a look at both attachments I sent, you will notice that all four columns are there in the correct order but the data in the columns is different on each report.  So margins would not affect the outcome. 

MoiraskyeT
QuickBooks Team

Reports printing out different than report showing on screen QB Enterprise Desktop

Thank you for updating us, @FedUpAlready25.

 

I can see that the data is shifting to the right, which is cutting off the Balance column, and this still has to do with the margins.

 

In addition to Nicole's suggestion, I’d suggest updating your QuickBooks and running the Verify and Rebuild Utilities.

 

These tools are effective for identifying and fixing issues in your data, ensuring that everything displays correctly.

 

To run the Verify and Rebuild Utilities:

 

  1. Navigate to File and choose Utilities.
  2. Click on Rebuild Data, then select OK to close any open windows.
  3. QuickBooks will prompt you to create a backup before rebuilding your company file—click OK to proceed. If you prefer not to create a backup, click Cancel to continue with the rebuild. *If backup preferences are not yet configured, QuickBooks will request you to update them. Select Backup Preferences, make any necessary adjustments, and click OK. *After the backup is complete, you can choose Show in Finder to locate the backup or click OK to finish.
  4. When the rebuild process completes, select OK.

 

If these steps won't work, you can also update your printer's driver (refer to the manufacturer's website for help). Or, we can have our QBDT Support take a look at your company file to get to the bottom of the issue.

 

You can also use this link to edit the format of your PDF files in QBDT: Save QuickBooks Desktop PDF in legal size, landscape, or portrait orientation.

 

Please Reply to the forum for additional queries about printing your report. 

FedUpAlready25
Level 1

Reports printing out different than report showing on screen QB Enterprise Desktop

Thank you but I have done all of the suggestions and it is still doing the same thing.

FedUpAlready25
Level 1

Reports printing out different than report showing on screen QB Enterprise Desktop

I don't know if last post went thru but I have taken all of those steps suggested and nothing has changed.  Now what?

RCV
QuickBooks Team
QuickBooks Team

Reports printing out different than report showing on screen QB Enterprise Desktop

We appreciate you for coming back and performing the recommended troubleshooting steps to get the report printing issue resolved.

 

In this case, we can open one of the QuickBooks sample company files and print the same type of report. If it works, there may be data damage in your file, and we can use File Doctor to fix file issues in the software. Here's how: 

 

  1. Close QuickBooks.
  2. Download the most recent version (1.6.0.8) of the QuickBooks Tool Hub.
  3. Save the file somewhere you can easily find it. If you've installed Tool Hub before, you can find out which version you have.
  4. Choose the Home tab and the version will be on the bottom.
  5. Open the file you downloaded (QuickBooksToolHub.exe).
  6. Follow the on-screen steps to install and agree to the terms and conditions.
  7. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

 

To learn more about resolving data issues with your company file, check out this article: Fix data damage on your QuickBooks Desktop company file.

 

If the same thing happens, we recommend reaching out to our Live Phone support to help you fix the report printing issue. Here's how to reach them:

 

  1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Enter a question, keyword, or topic you need help with.
  3. If you can't find answers to your questions, select Contact Us to be connected to an expert for help. We need to search for an article before you'll see the Contact Us option.

 

Visit these articles to help you with setting your report preferences and how to customize them: 

 

 

Revisit this thread if you have additional questions about printing and running your reports or QuickBooks-related concerns. 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us