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Anonymous
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Republic Bank just updated their business online banking, has anyone been able to reconnect their business accounts? If so, how did you fix the issue?

 
6 Comments 6
Rasa-LilaM
QuickBooks Team

Republic Bank just updated their business online banking, has anyone been able to reconnect their business accounts? If so, how did you fix the issue?

Hey there, briteiden.


Thanks for turning to the Community about the issue you’re experiencing with Republic Bank. I’m here to provide details about this.


We’ve received reports that some customers are unable to connect their account. Our engineers are working diligently towards finding a permanent solution.


I recommend contacting our QuickBooks Online Customer Support so they can add your company to the notification list. You’ll be notified via email once there’s an update to the issue.


In the meantime, perform a manual update to refresh the connection. For the detailed instructions, check out these steps:

 

  1. Go to Banking on the left panel.
  2. Select the Update button in the upper right-hand corner.
  3. Choose Update Now.
  4. If prompted, enter your Multi-Factor Authentication (MFA) credentials.
  5. Then click on Continue Update.

Leave me a comment if you have questions about accepting transactions via online banking. I'll be around to answer them. Have a good one.

 

Resilient123
Level 1

Republic Bank just updated their business online banking, has anyone been able to reconnect their business accounts? If so, how did you fix the issue?

Thank you for the answer, however; I am trying to connect through QB Online and there is not an "update" button on the top right of the  banking page. It has a "connect" button in the middle of the page and I'm still getting error 102 (unable to connect)

Kristine Mae
Moderator

Republic Bank just updated their business online banking, has anyone been able to reconnect their business accounts? If so, how did you fix the issue?

Hello there, Resilient123.

 

Error 102 occurs when we're unable to connect to your financial institution's website.

 

As what my colleague provided, this is a known issue and has been reported already. Our engineers are working hand in hand to get a fix as soon as possible. 

 

I suggest getting in touch with our QuickBooks Online Customer Support. You'll be added to the list of affected users and will receive a notification update. 

 

Don't hesitate to tag me if you need my help. Have a great day! 

rshageer
Level 1

Republic Bank just updated their business online banking, has anyone been able to reconnect their business accounts? If so, how did you fix the issue?

What this ever resolved, 

I'm facing the same issue here

Rea_M
QuickBooks Team

Republic Bank just updated their business online banking, has anyone been able to reconnect their business accounts? If so, how did you fix the issue?

Hello there, @rshageer. Thanks for joining us here in the Community.

 

The investigation mentioned above about Republic Bank is already closed and resolved.  

 

Before we can accomplish your goal for today, I want to ensure I understand the situation better. With this, can you tell me if you've encountered an error while trying to reconnect? Any additional details will help me provide accurate information and resolution as soon as possible.

 

For the time being, I'd recommend checking out one of our Help pages to further guide you in managing the growth of your business using QBO: QuickBooks Help Articles. It includes QuickBooks help articles, Community discussions with other users, and video tutorials, to name a few.

 

Keep me updated in the comments. Hope to hear from you soon. Take care and stay safe, @rshageer.

Fiat Lux - ASIA
Level 15

Republic Bank just updated their business online banking, has anyone been able to reconnect their business accounts? If so, how did you fix the issue?

@rshageer 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

 

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