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Anonymous
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Republic Bank just updated their business online banking, has anyone been able to reconnect their business accounts? If so, how did you fix the issue?

 
3 Comments
QuickBooks Team

Republic Bank just updated their business online banking, has anyone been able to reconnect their business accounts? If so, how did you fix the issue?

Hey there, briteiden.


Thanks for turning to the Community about the issue you’re experiencing with Republic Bank. I’m here to provide details about this.


We’ve received reports that some customers are unable to connect their account. Our engineers are working diligently towards finding a permanent solution.


I recommend contacting our QuickBooks Online Customer Support so they can add your company to the notification list. You’ll be notified via email once there’s an update to the issue.


In the meantime, perform a manual update to refresh the connection. For the detailed instructions, check out these steps:

 

  1. Go to Banking on the left panel.
  2. Select the Update button in the upper right-hand corner.
  3. Choose Update Now.
  4. If prompted, enter your Multi-Factor Authentication (MFA) credentials.
  5. Then click on Continue Update.

Leave me a comment if you have questions about accepting transactions via online banking. I'll be around to answer them. Have a good one.

 

Level 1

Republic Bank just updated their business online banking, has anyone been able to reconnect their business accounts? If so, how did you fix the issue?

Thank you for the answer, however; I am trying to connect through QB Online and there is not an "update" button on the top right of the  banking page. It has a "connect" button in the middle of the page and I'm still getting error 102 (unable to connect)

QuickBooks Team

Republic Bank just updated their business online banking, has anyone been able to reconnect their business accounts? If so, how did you fix the issue?

Hello there, Resilient123.

 

Error 102 occurs when we're unable to connect to your financial institution's website.

 

As what my colleague provided, this is a known issue and has been reported already. Our engineers are working hand in hand to get a fix as soon as possible. 

 

I suggest getting in touch with our QuickBooks Online Customer Support. You'll be added to the list of affected users and will receive a notification update. 

 

Don't hesitate to tag me if you need my help. Have a great day! 

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