SALES RECEIPTS/ACCOUNT POSTING

Hello there, Bonnie1960.

I see how important to deposit the sales receipt to the correct account within your QuickBooks account. It's best to contact our specialist to assist you further using tools. They'll look into this and review the main cause of why it's happening. Please log in to your QBO account and go directly to the Help icon. 

1. Click the Contact us button and enter a short description of your concern.
2. Hit the Let's talk.
3. Select Get a callback. Afterward, someone will call you a few moments from the time you've submitted your information.

I would suggest checking their availability in this article: Support hours and types. This is to ensure we accommodate immediately. Go to the QuickBooks Online section to view all the details. Also, you can check the articles below for additional details on how you can personalize your sales forms:

• Customize sales receipts.
• Add a discount to  sales receipt in QuickBooks Online. 

Please comment below if you need anything else. Stay safe.

I did contact on Friday for 2 hours on the phone with 2 of your experts.

I need another "expert" to call me 

here is the response that I received, no one CARES OR WANTS TO RESOLVE THIS ISSUE!!!

Hello Bonnie,
It was a pleasure speaking with you today! Thank you for giving me the opportunity to attempt to resolve your issue.
As promised, I have followed through on my manager's approval and requested that an investigation be launched for our engineers. In order to get any investigation on this issue approved, the specialist I was working with had to get approval from the third level of support. In my case notes related to your call, I gave a complete accounting of all the steps that you and I took together and provided all of the screenshots that you helped me secure before we got off the phone.
Once the specialist reached out to the next level of support and provided all of this information, along with other information he was able to gather during the course of our time together, they evaluated the details and made the determination that the problem you are experiencing is related to an unspecified accounting error and so they did not approve an investigation into the issue at this time.
I know that this well come as a deep disappointment to you and I empathize. That said, I want to do whatever is within my power to help. The case number for the issue you called in about today is [removed]. I know that you have a superior working knowledge of QuickBooks and bookkeeping in general, but I would recommend checking with our community
at https://guickbooks.intuit.com/learn-sum􀀯ort/us-guickbooks-communit),'./misc/03/communit),'.-us. This community is a rich resource made up of Intuit employees, users and CPA's who work with QuickBooks every day and who have a wealth of combined experience. I would recommend posting a question in there and I think you will find people there more than willing to give you further assistance on this.
Of course, if you are unable to reach a resolution and continue to have issues, you are more than welcome to call us back. Please reference this case when you do. Any new information you can provide will help us determine if this is indeed a system issue and get you closer to a resolution.
Again, thank you for your patience and understanding in this matter. I hope you have a fantastic day and thanks again for giving me the opportunity to assist you.
Sincerely,
Carson R.
Customer Care Agent, QuickBooks Online

This isn't the kind of experience we want you to feel, and I'm here to make it up with you, @Bonnie1960. 

We want to make sure this will be taken care of right away. Requesting an investigation needs to follow the guidelines. First, it will be forwarded to our higher tier and launched to our engineering team. 

In this case, I'd suggest waiting for the investigation results since our phone support already submitted the request. Rest assured, you will receive an update through email or phone call. 

If you don't receive any updates, I'd suggest setting up an appointment so our expert will call you as soon as possible. You can follow the steps provided by my colleague above. Also, please take note of the case number so the agent will review the case note immediately. 

Browse through this article about how to manage and organize your Chart of Accounts in QuickBooks Online. 

• Use account numbers in your chart of accounts

Let me know how the call goes, @Bonnie196. You can keep posted here in the Community if you follow-up questions. Take care!

I have been using QB for over 30 years and this has NEVER happened.

I mirror the exact same deposit for one account as I do the other 

IT IS NOT SHOWING up in the correct account.

I will gladly pay someone there to call me and get this issue resolved.

I do not want to be in the phone another 2 hours of my life that I cant get back , for yours technicians trying to decide it it needs an "investigation" after 1 hour that should've been a no brainer.

I am not happy and frustrated.

I have sales to tax to prepare for filing and am no closer to getting this issue resolved.

ANYONE  Please look at this account, its associated oddly with an item number that was changed from " non-inventory" to an "inventory" status

DOES ANYONE IN THIS COMMUNITY FEED HAVE THE TIME TO SPEAK WITH ME OR DIAL INTO MY SYSTEM SO I CAN DEMONSTRATE/REVIEW WHAT IS HAPPENING.

Let me help you in reaching our customer support, @Bonnie1960.

You can do a screen-sharing with one of our Customer Support. You can check our support hours for Chat, Call you back, Call us option  below:

• QuickBooks Online (Plus, Essentials, Simple Start) - 6:00 AM to 6:00 PM (PST), Monday to Friday. 
• QuickBooks Online Advanced - Any time, any day

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us some information about your concern.
3. Click on the Talk to human button. 
4. Select the Contact Us button and provide some details about this concern, then on the  Let's talk button. 
5. You'll now be provided options on how to connect to our Customer Support. 

Here's the contact the QuickBooks Online Customer Support team article for more information.

If you have other questions, I'm happy to answer it for you. Just post it here as a reply and I'll take a look at it. Have a good one.

I have done all of this and wasted 2 hours on Friday hoping for a resolution.

I know how to contact support, I was under the impression that I was in a Community chat room of sorts for help as thats how QB technicians directed me to handle.