Share Link to a "paid" invoice the "Message on the invoice" is not shown

Hello there, @alcohol123.

Let me share some insights with you about the message on the invoice. I'll make sure that you'll be able to let your customer view the message. 

The link to view the invoice should have the same format when you export the PDF. After checking the format, you can try to resend the invoice and check if the message shows or not. I'd also like to add that it's best to attach the PDF when sending the invoice online.

Additionally, here is an article that you can check to know more about customizing invoices: Customize invoices, estimates, and sales receipts in QuickBooks Online.

If you need more help about sending an invoice with a message, you can click on the Reply button below. I'm always here to help.

I don't need help I am reporting a bug. 

Yes, the link to view the invoice SHOULD have the same format when you export the PDF

It does for unpaid invoices, but for paid invoices, when you send a link, and view or download the invoice from that link, then, the "Message on the invoice" is not shown.

You don't have support so I have to enter this bug here.  Please fix it.

Hi there, alcohol123.

Thanks for the additional details about the missing info on the invoice's "Message on the invoice" field. This isn't the kind of feeling that I'd wish you to have. I'll route you to the right support so you can report this matter.

Please know that we have a QuickBooks Support Team that can always assists you with any concerns you may have. You have the option to request a callback or how you want to contact them and fill in the information so the support can discuss the concerns with you. They also have the tools to pull up your account and investigate the cause of the issue so they can make a statement about this problem.

I recommend going to the Help icon. From there, you have the option to enter your phone number to request a callback. Please note that they're only open from 6:00 AM to 6:00 PM Monday-Friday.

Here's how to contact them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern in the Type something field.
5. Click Talk to a human.
6. Click I still need a human.
7. Click the Get help from a human.
8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

Please refer to this article to view different information on how the Sales page gives you a great glance to view the status of sales transactions, like open invoices and paid invoices: View sales transactions.

Please don't hesitate to come here with all of your QuickBooks needs, such as invoices. I'm always here to ensure your success.

That is exactly what I did and it brought me here.

Please do report the problem and if someone cannot reproduce it then it's fine to contact me, I will show them the problem.

I have a workaround and am being very nice to you by reporting the bug.

Thanks, no need to reply, and yes I'm still very happy with QuickBooks I just wanted to report this.