Shipping Income on P&L

Hi there, @kroberts2022.

Welcome to the Community. I'm here to lend a hand with an invoice that is appearing on your Profit and Loss report.

If the product and service that's on the invoice are tied to an income account, that's the reason why the transaction is showing on your P & L report.

Alternatively, you can export the report to Excel and modify the information from there. Here's how: 

1. Open the Profit and Loss report.
2. Enter the Report period, and select the period.
3. Click the Export icon and select Export to Excel.

If you want to add or remove some filters on the report, we can customize it. Here's an article for more information: Customize Reports in QuickBooks Online.

I also encourage memorizing this report to save its customization settings.

In case you'll want to take a closer look at your business finances, we can customize your company and financial reports.

If there's anything else that I can help you with, feel comfortable to insert a comment below. Have a great rest of the day.

@kroberts2022 

If you charged your customer for shipping, it is income and needs to be on your P&L.  That income will be offset by your actual shipping expenses paid to UPS, FedEx, USPS, etc.   

We do not charge for shipping and for some reason this line is only showing on invoices I added this week. On my P&L I see Shipping Income (deleted) and the amount is $0.00 but these invoices are showing in this category. I have hidden the customer names on these invoices but they are all accurate invoices.

I also find it interesting that there is no invoice number on these select invoices.

Thanks for getting back to us, kroberts2022. 

Allow me to share some information about your invoices in showing on the profit and loss report in QuickBooks Online.

It could be that the item and the account are inactive. You'll have to check the Audit log to trace if it's deactivated. Also, we can check the invoices if it's voided and why there is no invoice number on these selected invoices.

For reference, you can check this video article to see other tips on how you can filter the Audit log to search for transactions and review user activities: Use the audit log in QuickBooks Online.

In addition, here are some resources about the different reports in QBO and how you can customize them:

• Run reports in QuickBooks Online
• Reports included in your QuickBooks Online subscription
• Customize reports in QuickBooks Online

Please let me know if you need further assistance with your audit history. I've got your back and am always happy to help. Thanks for reaching out, wishing you and your business all the best.