Someone who paid with me a credit card and I ended up getting a chargeback. The customer ended up paying me with a check. How do I remove the Disputed Status?

Hi there, csid_inc!

It's good to know that your customer paid you back. We're unable to remove the Disputed status on your invoice since that happened in real life. We're not going to touch that invoice in this process anymore. Just leave it in a paid and disputed status.

For reconciliation purposes, you can record the chargeback as an expense since it was directly taken out from your bank account. Just categorize it the way you wanted to, or ask your accountant for the right category. Then, since your customer paid you back (thankfully), you can record it as a deposit to your bank account and categorize it the same way to offset the amount in that category.

These are uncommon transactions, so I suggest adding a memo on each one of them, so you can easily recognize them in the future.

In case someone will dispute a payment (hopefully not), please check out these references so you'll be guided on how to win it back.

• Handle chargebacks and retrieval requests for QuickBooks Payments
• Chargebacks and How Intuit is Backing You

I'm always here if you need further assistance with your chargeback or customer's repayment.

Hi Jess,

I have a similar situation, sadly the customer didn't pay us back. I just wanted to confirm, you are saying in QBO under Sales-Invoices, the Red circle w/ ! showing 'Needs Attention' & 'Disputed' will not go away?  

Thank you,

BeckyC

QBO User

Welcome to the thread, @BeckyC70.

What my colleague JessT mentioned, was right. We're unable to remove the Disputed status. Thus, I recommend contacting our Merchant Services Team if they can cancel the payment process so the message status will remove. They have direct access to your account information and provide further actions needed.

See this article for their contact details: Contact Payments Support.

In case you need help managing your customer payments, you can visit our Merchant Services topic articles.

If you have additional questions concerning QuickBooks, visit us here in the Community again. I'll be around to help. Have a great day!