Start and end time blank in generated reports

Let's perform some troubleshooting steps to help fix the issue, nd319.

Display issues such as a blank page when running a report are possibly caused by piled-up cache files in your browser. We can do browser troubleshooting steps to get rid of any cache-related issues. You can launch a private window (incognito) and check if the start and end time is showing on the report. Here are the shortcut keys:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

If it is showing the details, return to your default browser. Your cache and extensions are probably interfering with the scripts that QuickBooks is trying to run on the page. Clear the cache so you'll be able to work with a clean slate. If not, you can switch to a different browser.

However, if you're still experiencing the same, I suggest reaching out to our support team to investigate further. They have the tools to be able to check why is this happening. They can also pull up your account in a secure environment. Furthermore, QuickBooks provides different reports that cater to your business and employees. For you to know what are these reports, check out this article for your guide: 
 

• Reports Included In Your QuickBooks Online Subscription
• Run Payroll Reports In QuickBooks Online Payroll

Feel free to let me know if you have any questions about the reports. I'll always be right here to help you all the time.

New private window, different browser, clearing cache none of those worked.

Private window, different browser, and clearing cache, none of those worked.

Hi there, @nd319,

I appreciate you for following the instructions provided by my colleague. As a workaround, you can continue manually clicking the rows for each time entry in the "Time Activities by Client Detail" report. I understand it's important for you to sort out this kind of issue.

For the utmost priority in resolving your concern, I advise you to get in touch with our QuickBooks Online Support Experts.

Here's how: 

1. Select Help (?).
2. Select the Search tab to get started:
3. Select Contact Us.
4. Enter the topic of your concern.
5. Select Continue.
6. Select either Chat, Appointment, or Callback.

I'll also add an article you can refer to for future use if you wish  to filter and save your reports in QBO: 
Memorize reports in QuickBooks Online.

Feel free to add a reply if you need further assistance with your reports. Keep safe.

@DHeraV 

Thanks, but I just spent the last 2 hours on support chat doing screen shares showing them that this doesn't work. It even went up to the higher tier support, and ultimately looks like it is a bug in the software that the developers will need to fix on their end. For software that costs $85/month (QuickBooks Online Plus) I'd expect basic features like this to work and not be broken.

I have spent MANY hours with Quickbooks support trying to get this same issue resolved. They continue to ask me the same questions over and over again. Every time I get a new person I have to start explaining from scratch. I finally got them to open a ticket and they escalated it for me and then I got a response saying everything was working correctly and it provided no additional way to reach out other than starting from scratch again with the very unhelpful chat. 

It is extremely frustrating that this issue has been known since 2022 and not only has Quickbooks done nothing to solve it, but their staff are actively working against a solution. 

I need to be able to generate a report with the times on it for my customers' records. It is shocking that such a simple report can't be made in Quickbooks. 

Good to know I can stop beating my head trying to make the report work. (Incognito & different browsers didn't work for me either.)
I submitted feedback, but won't waste my time trying to call or chat.