Hello there, @glorine.
I know the importance of fixing this matter sooner. Let me share information on how you can handle your payroll concern in QuickBooks Online (QBO).
In this case, we'll need to verify this matter by checking your account. However, we can't access your account here since the Community is a public forum. With that, I suggest you contact our Payroll support team, as they have the necessary tools to look at your account safely and securely.
Here's how:
- Sign in to your QuickBooks Online (QBO) account.
- Click the Help button.
- In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
- Then, hit Contact Us.
Please check out this article for QuickBooks support hours: Contact Payroll Support in QuickBooks Online.
Furthermore, if you want to run payroll reports in the future, refer to this article: Run payroll reports.
Keep me updated if you have follow-up questions, especially with managing payroll forms in QuickBooks. I'm always here to help you.
