Hello there, dwr51220.
To ensure that we're on the same page. I'd like to know if this is about bills payment or invoice payment? Any additional information would help me to provide the resolution that'll match your concern.
Let me know by clicking the Reply button below and I'll get back to you as soon as I'll get your response.
I'm looking forward to hearing from you soon. Take care.
This is about bill payments. You have added this "Schedule Payment" feature which seemingly added a bunch of bugs/errors to normally applying payment. How can I turn off this feature? I don't want to see this "Schedule Payment" option unless I've activated the feature.
Thanks for coming back with clarifications, dwr51220.
Once the payment feature is set up, the Schedule payment option will show up from your Expenses tab in QuickBooks Online (QBO).
Please reach out to our Online Bill Pay Support for they can help disable the feature for you.
However, if you haven't turned on the feature, you'll want performing the basic troubleshooting steps to narrow the cause of this behavior.
First step is to try opening QuickBooks using a private window. To save you time, use either of these keyboard shortcuts:
If it works, switch back to your regular browser and clear its cache. Sometimes, the stored cache of the regular browser you're using may cause unusual behavior while working with QuickBooks.
You can read more about the online bill pay feature in QBO through the following articles:
Reach out to me if you have any other questions. I'm a few clicks away to help. Have a good day!
I was told it can't be disabled and that I'm out of luck. Maybe you should check in to that, before you tell others to contact them to have it disabled. I never signed up for bill pay, yet am STILL stuck with the nonsense of it all. It's BS!!
@dwr51220 - I have HATED the changes they have made. It's a disaster that they say is working as it should and I have to deal with it by using the workarounds. There are SO many others that feel the same way, but feel it's QB way of trying to force us to use online bill pay.
It proves they care NOTHING about their customers.
Hi there, Hernan Carnevalle.
I'm here to give you insights about the Schedule online payment option. This option is a new design for paying bills online.
The Make payment option has been changed to Mark as paid. So going forward, within the Bill screen, you'll select the Mark as paid option when making a bill payment. While on the Expense screen, you'll click the drop-down arrow under the Action column. Then, select Mark as paid.
On the other hand, if you don't see the Mark as paid option, let's do basic troubleshooting steps to identify this behavior.
To start, you can access your QuickBooks Online through a private browser. This is a special mode that doesn't leave browsing history.
If you can see the Mark as paid option, then let's go back to your regular browser and clear its cache. Browser cache can sometimes cause issues when trying to do certain tasks on QuickBooks.
Also, you can try using a different supported browser. This way, you can check whether this has something to do with your browser.
If you're getting the same experience, I suggest reaching out to our Support Team to check and investigate this issue securely.
Please let me know if you have other concerns. Have a good day.
Welcome to the Community, @alesha2.
I can route you to the support you need for the Schedule payment option.
To change it, I suggest contacting the Online Bill Pay Support team. One of them will be able to pull up your account and perform the necessary action on your behalf.
We want to be the one assisting you with the process. However, the Community is a public space, and we're unable to access your account and process your request.
I've attached an article about Online Bill Pay, like how to remove payments, as well as some helpful links:
Please let me know if there is anything else I can do to help by clicking the Reply button below. Have a great day ahead.
Quickbooks...You are fricking idiots! fix your code and let us print our own checks ASAP. All of your helpdesk team should be fired for stupidity and your inability to read normal english.
Your comment about a "private window " is stupid and is nonsensical. Either your not in IT or your an idiot...You all screwed up your code and now you can't walk it back.