Let's double-check with your mobile app if it's working correctly, tt11.
I'll share some steps that can help you make sure that your mobile app is working properly and will be able to recognize and matches receipts in QuickBooks Self-Employed. We can reset the application to refresh it. Follow the steps below:
I'd suggest reaching out to them so they can pull up your account in a private setting and determine the reason as to why the app no longer recognizes and matches receipts, and troubleshoot it for you. You can reach out to them by following these steps:
Go to the Assistant menu at the top.
Type Talk to a human.
Select from Message an agent or Get a callback.
I'll be right here if you have any other related concerns. Have a good one!