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tt11
Level 1

The app no longer recognizes and matches receipts

 
3 Comments 3
AileneA
QuickBooks Team

The app no longer recognizes and matches receipts

Let's double-check with your mobile app if it's working correctly, tt11. 

 

I'll share some steps that can help you make sure that your mobile app is working properly and will be able to recognize and matches receipts in QuickBooks Self-Employed. We can reset the application to refresh it. Follow the steps below:     

 

If you're using an Android device: 

 

  1. Go to the More Options ⋮ menu.  
  2. Select Settings.    
  3. Tap Refresh Data, and then choose Yes.  

For iOS: 

 

  1. Go to Help & Feedback at the top menu bar.   
  2. Choose Reset App Data. Then Refresh.       

 

For more detailed steps of the process, check out this article: Troubleshooting Quick-Start Guide for the QuickBooks app.   

 

Then close and reopen the app to check if it's works. If still get the same result, let's uninstall and reinstall the app to start on a clean cliche.          

 

For additional reference, I've attached an article about managing and categorize transactions in QuickBooks Self-Employed: Categorize transactions in QuickBooks Self-Employed

 

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can. Take care!

tt11
Level 1

The app no longer recognizes and matches receipts

The instructions you gave for iOS aren’t accurate. I couldn’t find the menu you referenced.

 

I uninstalled and reinstalled the app, restarted my phone but it didn’t solve the glitch. I believe it is a problem on your server side and recognition software. 

Please advise. Thank you

GlinetteC
Moderator

The app no longer recognizes and matches receipts

I appreciate the steps you've taken, tt11.

 

I'd suggest reaching out to them so they can pull up your account in a private setting and determine the reason as to why the app no longer recognizes and matches receipts, and troubleshoot it for you. You can reach out to them by following these steps:

 

  1. Go to the Assistant menu at the top.
  2. Type Talk to a human.
  3. Select from Message an agent or Get a callback.

I'll be right here if you have any other related concerns. Have a good one!

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