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shilpashri
Level 1

There is no invoice number on transactions that have been paid for invoices on QB Self Employed. So if there was an error in processing, I have no way of knowing which transaction corresponds to which invoice

 
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Best answer October 15, 2020

Best Answers
RenjolynC
QuickBooks Team

There is no invoice number on transactions that have been paid for invoices on QB Self Employed. So if there was an error in processing, I have no way of knowing which transaction corresponds to which invoice

I'd a like to share a solution where you can see the details of the payments, shilpashri.

 

To clarify, are using QuickBooks Payments? If so, you can follow these steps to see the information:

 

  1. Sign in to the Merchant Center
  2. Click the Activity Reports, and select Deposits.

Please see this sample screenshot for a visual guide: 

 

If you're unable to find the invoice numbers, please contact our Customer Care Team. They can pull up your account and help you with the information..

 

Here are the steps:

 

  1. Go to Assistant from the top bar.
  2. Type Talk to a human.
  3. Select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback. Keep in mind, some options are only available at certain times.

You can check our business hours here: Support hours and types.Also, click this link to learn more about QuickBooks Payments.

 

Please leave a reply on this thread if you need further assistance from me. Thanks.

View solution in original post

1 Comment 1
RenjolynC
QuickBooks Team

There is no invoice number on transactions that have been paid for invoices on QB Self Employed. So if there was an error in processing, I have no way of knowing which transaction corresponds to which invoice

I'd a like to share a solution where you can see the details of the payments, shilpashri.

 

To clarify, are using QuickBooks Payments? If so, you can follow these steps to see the information:

 

  1. Sign in to the Merchant Center
  2. Click the Activity Reports, and select Deposits.

Please see this sample screenshot for a visual guide: 

 

If you're unable to find the invoice numbers, please contact our Customer Care Team. They can pull up your account and help you with the information..

 

Here are the steps:

 

  1. Go to Assistant from the top bar.
  2. Type Talk to a human.
  3. Select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback. Keep in mind, some options are only available at certain times.

You can check our business hours here: Support hours and types.Also, click this link to learn more about QuickBooks Payments.

 

Please leave a reply on this thread if you need further assistance from me. Thanks.

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