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milespotter
Level 1

This does not work: In the Choose a vendor drop-down, select the desired vendor. If an item has a Preferred Vendor, this is automatically filled on the Purchase Order.

Preferred Vendor in not filled in.
Using QBO plus
5 Comments 5
Mark_R
QuickBooks Team

This does not work: In the Choose a vendor drop-down, select the desired vendor. If an item has a Preferred Vendor, this is automatically filled on the Purchase Order.

Hello milespotter,

 

Please know that the pre-fill function only works when you reorder an item on the Products and Services page. Let me guide you how.

  1. From the left menu select Sales, then choose Products and Services.
  2. Look for the product you want to reorder.
  3. In the Action column, select the Edit drop-down and choose Reorder.
  4. A Purchase Order window pops up which contains your vendor and item information. Enter the other necessary information.
  5. Select Save and close.

You can view the screenshot below for your reference.

Feel free to read this article for your reference: How to Add a Preferred Vendor and Create a Purchase Order Using that Preferred Vendor.

 

Please let us know if you have any other concerns. Have a great day!

TBell2
Level 1

This does not work: In the Choose a vendor drop-down, select the desired vendor. If an item has a Preferred Vendor, this is automatically filled on the Purchase Order.

This does not work for me either.  I followed your prompts and verified there is a preferred vendor.  It does not autopopulate.

RenjolynC
QuickBooks Team

This does not work: In the Choose a vendor drop-down, select the desired vendor. If an item has a Preferred Vendor, this is automatically filled on the Purchase Order.

Thanks for getting back here, TBell2.

 

I've tried this on my test company and can confirm that the vendor and item will automatically fill on the Purchase Order after clicking the Reorder option.

 

To check for any potential cache issue impacting the purchase order, let's do some basic troubleshooting steps. We can start by opening an incognito or private browser. This mode will not save your browsing history.

 

You can use these keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

Next, sign in to your QuickBooks Online account and follow the steps shared by my colleague Mark_R. If it works, go back to your regular browser and clear its cache. Finally, restart your browser to refresh the settings.

 

In addition, you can try using a different supported browser.

 

To help manage your vendors in QuickBooks Online, feel free to watch a video tutorial in this article: How to add and manage vendors in QuickBooks Online.

 

Please keep us posted on how it goes from your end. We want to make sure this issue is resolved for you. Take care always.

pra9ma
Level 1

This does not work: In the Choose a vendor drop-down, select the desired vendor. If an item has a Preferred Vendor, this is automatically filled on the Purchase Order.

This does not work for me either. Tried the latest version of Safari (v16.5) and Google Chrome (Version 115.0.5790.170) on my MacBook Pro 14" M1. I cleared the caches as you described and tried it using a bunch of different inventory items and it just never works.

ChristieAnn
QuickBooks Team

This does not work: In the Choose a vendor drop-down, select the desired vendor. If an item has a Preferred Vendor, this is automatically filled on the Purchase Order.

Thank you for visiting the QuickBooks Community, pra9ma. I appreciate you for performing some steps to fix your concern. Please know that the issue with the re-order inventory doesn't prefill the preferred vendor on purchase orders is currently identified as an ongoing problem. Let me point you to our support to assist you further.

 

I suggest contacting our QuickBooks Online Support Team so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive updates through email once the issue is resolved.

 

Here's how:

 

  1. Open your QuickBooks Account.
  2. At the top right, click the Help icon.
  3. Choose the Assistant section.
  4. Type your concern in the Type something field.
  5. Click Talk to a human.

 

You may also choose the Search tab and click the Contact Us tab. You'll then be routed into the What can we help you with? page. Then, select how you want to contact them and fill in the information.

 

Lastly, refer to this article if you need steps in running a report in QuickBooks that'll help you see all the open purchase orders: Create and send purchase orders in QuickBooks Online.

 

Please don't hesitate to leave a comment below if you still have concerns related to QuickBooks. I'm always around to help, pra9ma. Have a great day!

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