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Let’s check to see what happened to your checks, Henley.
What I’m getting is the two checks are payments to a bill, but it appears that they were applied as payment to another bill from a different vendor. I assume the word “customer” refers to a different vendor. Or, is the vendor a customer at the same time? Please correct me if I understood it differently.
What we can do here is select the correct payee on the check transactions. That way, they will apply to the correct vendor. Or, you can delete the checks, and recreate them by making payments from the bill itself (Make Payment). In this way, you’re sure that you’re paying the right bill of the right vendor.
Please visit me back through this thread if you have additional questions about your checks.
No. It printed a check for the correct vendor payment, then printed another check for that same vendor and payment (which was not correct) but when we looked at the reports, it recorded that check for the wrong vendor and payment as the correct vendor and payment. Let me describe it better:
Printed Recorded
1st check EGP $600 Ck# 212 EGP $600
2nd ck EGP $600 Ck#213 Cypress Storage $1200
Thanks for getting back to us and sharing more information @henley.
Another possibility is that the display name of the vendor is different, let's follow these steps to verify:
If the information is already correct, then delete and recreate the bill payment to check if that would resolve the issue.
Here's how:
Then, go back to the original bill and recreate the payment.
Should you have any question or concerns, don’t hesitate to reach out and let us know how we can help you.
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