Total Profit Report

Typically this is caused by recording income on your sales transactions, such as like invoices, and then depositing payments from customers and using an income account again on the deposits. Which is incorrect. Could that be the case for you?

You're in good hands, @kchastain815. First off, I would like to thank you for choosing our products as your partner in making your business grow.

There are a number of reasons why your bank register amount in QuickBooks Online could not match your actual bank balance. You would need to ascertain the cause of the discrepancy and make the necessary corrections.

Balances may not match for a number of reasons:

• Outstanding transactions
• New transactions for a connected account
• Duplicate transactions
• Edited or deleted transactions
• Credit card (liability) account

Please check this article to find out the recommended fix for the mentioned reasons: How to Fix Differences Between QuickBooks Balance and Bank Balance.

If you’re still having problems with mismatched problems, you may also read these articles for further help:

• Fix an Opening Balance to Match a Bank Statement
• Troubleshoot Reconcile when Opening Balance is Correct

Additionally, I would like to share this article that will help you familiarize QuickBooks Online: Getting Started in QuickBooks Online. It contains a walk through to get you started with your account. 

You can always reply or reach out to us again if you need anything else with your transactions in QBO. We're always here to guide and assist whenever you need help. Have a good one!