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krmidell
Level 1

Two invoice custom form styles are saving over eachother.

Hi,

I have three different custom form styles that are almost identical, but each has distinct bank details. This has never been an issue before. However, two days ago, I noticed that all the invoices I sent out, which were supposed to have different bank details, now display the same information. I checked the custom form styles and saw that all three invoice templates now contain the same bank information instead of being distinct.

Whenever I attempt to change the bank details on one form, the changes are reflected on all three forms. This not only affects the forms I am currently using but also modifies the already sent out invoices, which is a significant issue. I can no longer send out different invoices with varying bank account details, and the currency information on my previously sent invoices has changed from dollar accounts to EU accounts. If I modify the information back to dollar accounts, all three templates, as well as the sent invoices, are affected. It’s perplexing and concerning.

 

Need some help here.

1 Comment 1
MadelynC
Moderator

Two invoice custom form styles are saving over eachother.

I can see how this situation impacts your experience and records, @krmidell. Let me provide information to get your invoices with different bank details sent out accurately.

Have you tried logging in using an incognito window or other supported browsers to narrow down the results and determine if this is related to a browser issue? If not yet, it's best to do so and then clear its cache when verified.

Otherwise, I recommend contacting our support team to investigate this further. Our representatives can provide specific guidance and troubleshooting steps to rectify the issue with your custom form styles and ensure that your invoices display the correct bank details and currency information.


Before that, check out our support hours so you’ll receive responses quickly. Then, follow the steps below to connect with us:

 

  1. Log in to your QuickBooks Online account.
  2. Go to the Help (?) menu.
  3. Select the Search tab, then click Contact Us.
  4. Enter your brief concern in the field.
  5. Tap Continue.
  6. Click the Chat or Callback option.


Once resolved, you can use these resources to record customer payments, make deposits, and put them into the right accounts:

 


You can always visit this page in case you need additional assistance operating your sales transactions. I’ll be here to help you anytime.

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