We are delighted to see you in our Community space, @anhonesthand. We understand that encountering runtime issues while creating an estimate or an invoice in QuickBooks Online (QBO) can be time-consuming. We want to help you resolve this matter as soon as possible.
The error message "Unable to connect to our service. Please try again later" in QuickBooks Online when there is a temporary problem with the connection between your computer or device and the QuickBooks Online servers. This error may occur for various reasons, such as network connectivity problems, server maintenance, or issues with your internet service provider. However, QuickBooks may sometimes exhibit strange behavior or experience performance issues caused by browser problems.
Before we proceed, may I know if you're getting errors when using QBO on the web or the mobile app? If this happens when accessing QBO on the mobile app, we can perform the troubleshooting steps about refreshing data. To check if the app's data is causing this odd behavior. This process plays the same role as clearing the cache from your web browser. They collect cache (cookies) to save you time when loading repetitive data and images.
Here are some quick steps to fix most app-related issues:
- Change the Wifi data connection on your device to 4G (varies by device).
- Close and restart the app.
- Clear app data. To do this:
- Open your device Settings.
- Select apps (varies by device).
- Choose the QuickBooks app from the list, then select Storage.
- Tick Clear data.
- Power down and restart your device.
- Uninstall and reinstall the app.
Once done, you can close and reopen the mobile app and create an invoice or estimate. Also, I'd suggest restarting your phone. If you continue to get the same result, uninstall and reinstall the application to start fresh.
You can also visit: Fix common errors in the QuickBooks Online mobile app for Android.
If you've already done these steps and the issue persists, We recommend accessing your QBO through a web browser and creating an invoice/estimate the invoice from there. Let's start by using an incognito window or a private browser to verify if you can see the estimate memo field caps. Here are the keyboard shortcuts for different browsers:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Sh
Then, return to your regular browser and clear your browser's history to start fresh if you can't see the estimate memo field caps. We also recommend using a different supported browser because the QuickBooks version you're using now may have a temporary problem.
You might also want to check out the article on system requirements for QuickBooks Online to ensure the best experience when using the platform.
Moving forward, we recommend reading these helpful articles on managing invoice or estimate-related tasks:
Additionally, to enhance your business communication and personalizing your sales forms. Feel free to read this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Please don't hesitate to reply anytime if you have other questions or concerns about creating invoices or an estimate in QuickBooks. We're always available and willing to lend a hand to your queries. Have a great day ahead, @anhonesthand.
