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praveenspk0112
Level 1

Unable to create invoice. Error 404 page not found

 
2 Comments 2
Vivsy
Level 1

Unable to create invoice. Error 404 page not found

I'm having the same issue too

Angelyn_T
QuickBooks Team

Unable to create invoice. Error 404 page not found

Glad to have you here on the Community page, @praveenspk0112 and @Vivsy .

 

This is an unusual behavior while working with invoices in QuickBooks Online (QBO). If you're using a browser, I suggest creating an invoice using a private window since it doesn't store data in a cache. 

 

You can use either of these shortcut keys:

 

  • Mozilla Firefox: press Ctrl Shift P
  • Internet Explorer: press Ctrl Shift P
  • Safari: press Command Shift +N

If you're able to create invoices from there, go back to your regular browser and clear its cache. If private browsing doesn't work, I suggest using other supported browsers.

 

On the other hand, if you're using the QBO Desktop app, I encourage you to reset the app's data.

 

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

r10 1 reset app data.PNG

 

If it doesn't make a difference, I recommend doing a full reinstall of the program

 

If you're getting the same experience using both the browser and the QBO app, I suggest reaching out to our Support Team to check and investigate this further securely. To contact support, click on Contact us from the Help menu.

r10 2 contact us.PNG

 

 

Leave a comment below if you any other questions. I'm always here available to help. Wishing you a good one!

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