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McBee
Level 1
‎August 11, 2020 12:19 PM

Uncleared checks and deposits

My company had it Debit/Credit Cards hacked. The payments were processed through the bank so they were entered into QB, with in the same month they credited the money back. I entered the credits in as deposits. When I reconciled everything balanced out. But when I look at uncleared transactions the 3 credits still show as uncleared. What did I do wrong? How can I correct this. 

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Kendra H
QuickBooks Team
QuickBooks Team
‎August 11, 2020 01:24 PM

Uncleared checks and deposits

Good afternoon, @McBee. 

 

Thanks for joining this thread. I'm here to help share some information about uncleared deposits. 

 

The uncleared deposits in QuickBooks Online are not yet cleared in your bank, so you can leave those transactions as they are. You can filter the reconciliation page to show the cleared transactions only. 

 

You can check out these articles for more insights about reconciliation and more: 

 

If you have any more questions or concerns, please don't hesitate to comment below. I'm always here to help. Have a good one!

 

 

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McBee
Level 1
‎August 11, 2020 01:26 PM

Uncleared checks and deposits

But they are cleared in the bank. The sale and the credit.  This is something that happened in May. When I ran a recent uncleared transaction report I saw them. 

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