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C
Cavecloth
January 18, 2019
Solved

Uncleared checks and deposits

  • January 18, 2019
  • 27 replies
  • 70 views

Hello, I'm new at working with QB Online and I reconciled for 2018. I show a $0 difference, but I still have uncleared deposits and checks. What do I need to do in order to check them off my list? Will these uncleared items affect my overall P&L?

    Best answer by Rose-A

    Thanks for dropping by, Cavecloth.

    I can share with you some information about uncleared deposits and checks in QuickBooks Online.

     

    The uncleared deposits and checks in QuickBooks Online are not yet cleared in your bank, so you can leave those transactions as is. You can filter the reconciliation page to show the cleared transactions only.

     

    Transactions that are cleared and uncleared will not affect your P&L since the report is accrual/cash basis.

     

    You can check these articles for more insights about reconciliation:

     

    If you need help with QuickBooks in the future, you can call our dedicated team who will be happy to assist you. Our contact details can be found here along with our opening hours:

     

    1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
    2. Choose your QuickBooks Product.
    3. Select your QuickBooks version.
    4. On the Contact Us page, click a topic.
    5. Click on the Get Phone Number button to see the support number.

     

    Should you need anything else, don't hesitate to fill me in. Have a nice day.

    27 replies

    Rose-A
    Rose-AAnswer
    Level 10
    January 19, 2019

    Thanks for dropping by, Cavecloth.

    I can share with you some information about uncleared deposits and checks in QuickBooks Online.

     

    The uncleared deposits and checks in QuickBooks Online are not yet cleared in your bank, so you can leave those transactions as is. You can filter the reconciliation page to show the cleared transactions only.

     

    Transactions that are cleared and uncleared will not affect your P&L since the report is accrual/cash basis.

     

    You can check these articles for more insights about reconciliation:

     

    If you need help with QuickBooks in the future, you can call our dedicated team who will be happy to assist you. Our contact details can be found here along with our opening hours:

     

    1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
    2. Choose your QuickBooks Product.
    3. Select your QuickBooks version.
    4. On the Contact Us page, click a topic.
    5. Click on the Get Phone Number button to see the support number.

     

    Should you need anything else, don't hesitate to fill me in. Have a nice day.

      M
      Malcolm Ziman
      Level 4
      January 19, 2019
      @Rose-A wrote:

       

       

      Transactions that are cleared and uncleared will not affect your P&L since the report is accrual/cash basis.

       

      It should be mentioned that this would depend on how old the uncleared items.  If they are older than a week or 2 then they are probably errors.

      the "accrual/cash basis" reference makes no sense 

        M
        McBee
        August 11, 2020

        Thanks for joining us here, norm22.

         

        We're unable to create a local backup copy of your data in QuickBooks Online. This means that there's no option to clear or changed a transaction's reconciliation status in a backup copy of your books.

         

        You'll want to reach out to your accountant before making any changes to make sure that your bank account is reconciled properly. 

         

        You can also reach out to our chat or phone support while clearing the transactions so they can guide you through. Here's how:

         

        1. Go to the Help menu and click Contact us.
        2. If you can't see the Contact us button, type in something in the search bar.
        3. Click Start messaging or Get a callback.

        Let me know if you need anything else. 


        My company had it Debit/Credit Cards hacked. The payments were processed through the bank so they were entered into QB, with in the same month they credited the money back. I entered the credits in as deposits. When I reconciled everything balanced out. But when I look at uncleared transactions the 3 credits still show as uncleared. What did I do wrong? How can I correct this. 

        C
        cathymarietta99
        April 7, 2020

        How is this happening...the issue is 2 accounts receivable payments that are showing up unreconciled!!

        AlcaeusF
        AlcaeusF
        Level 14
        April 7, 2020

        Thanks for joining this conversation, @cathymarietta99.

         

        If the two accounts receivables are still uncleared, so you can leave those transactions as is as mentioned by my colleague above. However, if they're already cleared or reconciled by still showing, I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and investigate this further. They can also perform some troubleshooting steps to fix this for you.

         

        Here's how to reach them:

         

        1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
        2. Select Contact Us at the bottom to connect with our live support.

         

        Just in case, I'll add these articles for future reference:

         

         

        Please let me know how it goes or if you have any other issues or concerns. I want to make sure everything is taken care of for you. I'm always here to help. Have a great day!

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