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Mikael-Arhelger
Level 1

Unexpected token < in JSON at position 0

 
7 Comments
ReymondO
QuickBooks Team

Unexpected token < in JSON at position 0

I'm glad that you reached out to us, Mikael-Arhelger. 

 

There is an open investigation in with regards to this concern. I assure you that our engineers are doing their best to find the best solution to this. As a workaround, we can reset the app data to fix the issue with the application. Let's follow these steps below:

 

  1. Click Help.
  2. Select Reset App Data.



Let's also make sure to update the app regularly to improve its performance and fix bugs.

 

You can always tag me in the comment section if you have further questions about this error. I'll always have your back.

Mikael-Arhelger
Level 1

Unexpected token < in JSON at position 0

How about on the webapp?

KlentB
QuickBooks Team

Unexpected token < in JSON at position 0

Thanks for coming back to the thread, Mikael-Arhelger.

 

The investigation about Unexpected token error message in the web application has already been closed. We can access your QuickBooks Account through through a browser so that you can get back to work. Check out this link: https://c42.qbo.intuit.com/qbo42/login?&useNeo=true&region=US.

 

If you need tips and related articles in completing your task, you can always visit our QuickBooks Online Help Articles website for reference. It will provide you with cool ideas on how to better manage your QuickBooks account.

 

Feel comfortable to visit us back if you need additional assistance in working with the program. We're always glad to help. 

MaggieL
Level 1

Unexpected token < in JSON at position 0

I'm also getting the 

"Something’s not quite right
Unexpected token < in JSON at position 0 "
on my banking page.   I use my QuickBooks on the web browser.  
Maybelle_S
QuickBooks Team

Unexpected token &lt; in JSON at position 0

Thanks for dropping by the Community and for sharing the exact error message you've got, @MaggieL.

 

I'm here to share some insights about the Unexpected Token error.

 

I have a few troubleshooting we can try to fix it. The first step I recommend is using your browser's incognito feature. This feature doesn't use the existing cache files, which makes it a good place to test if there's an issue with the browser.

 

Here's how:

  • Press the Ctrl Shift N (Google Chrome) keys on your keyboard.
  • Press the Ctrl Shift P (Firefox or Internet Explorer) keys on your keyboard.
  • Press Control Option (Safari) keys on your keyboard.

Once done, please try checking if the error is still showing.

 

If it's gone, then we can clear your browser's cache data storage. For instructions on each browser, check out this article: Clear temporary internet files and cache.

 

If it's still showing, please reach out to our QuickBooks Online Support Team. They have the resources and tools such as screen-sharing to help you investigate this further.

 

Here's how:

  1. Select the Help icon in the upper right of the screen.
  2. Choose to Contact us on the pop-up. 
  3. Enter a topic in the How can we help? field (ex. support) and choose Continue
  4. Click Get our phone number.
  5. Enter your contact information.
  6. Click Call me.

 

I'd appreciate if you can update me on how it goes or if you have any questions. I want to make sure this gets resolved.

taborlake
Level 3

Unexpected token &lt; in JSON at position 0

I tried the incognito and it didn't work. I have not been able to upload my transactions since February 22nd.  I have always been able to download as a qbo file from Bank of America and upload to QB but since February, that just won't work for the additional cardholders on my business credit card accounts. I have absolutely no way to get these transactions into QB and I pay QB for things to work. Fix this problem already. Enough responding with lame instructions to check what to do for error messages, this problem doesn't work with any of your solutions thus far, I have clicked and tried EVERYTHING. 

 

Attached is a screenshot of four different times this has happened including the incognito try. 

 

Rubielyn_J
QuickBooks Team

Unexpected token &lt; in JSON at position 0

Hello there, @taborlake. 

 

This isn't the impression we'd like you to have when uploading bank transactions in QuickBooks. I want to make sure you get the best solution for your concern. 

 

With all the troubleshooting steps that you have done and still getting the same error, I suggest reaching out to our phone support team. They have the necessary tools to check and further investigate the root cause of why you aren't able to upload bank transactions inside QuickBooks.

I'd be glad to assist you on how to reach them: 

 

  1. Go to the Help menu.
  2. Choose Contact Us.
  3. Type in a brief description of your concern in the dialogue box then click Let's talk.
  4. You can either select Start messaging or Get a Callback.
  5. Enter the needed information to complete the process.

You can check this article the availability of our support: Support hours and types.

 

Please let me know if you have other queries. I'm here to help. Have a pleasant day.

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