We have 4 Price Rules set up, but only 2 appear as options for a customer (using a pull down selector in each Customer profile). How do I get the other two to appear?

Hi there, @sean44.

Are you referring to price rules that are not showing in the RATE drop-down list? Please check the screenshot below as your reference: 

If so, there may be an issue with the browser that you're using. This can be the reason why they are not showing in the drop-down list. 

Let's perform some basic troubleshooting steps to fix this right away. We can start by opening a private window and use it to access QuickBooks Online (QBO). This a special mode where the browser doesn't record the browsing activity on the local device, so no trace will be left on the computer.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If you're able to see all the price rules that you've created, then let's clear the cache in your web browser or try using a different supported browser. This might be a temporary issue with QuickBooks and the current browser that you use.

In addition, you can run the  Sales by Product/Service Summary report in QuickBooks. This will show your total sales for each product or service, including the quantity, amount, % of sales, and average price. Just go to Reports and open the Sales by Product/Service Summary report.

Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.

No, it was not there - it was to assign the price rule per customer (assigning to customer type).  Finally got help chat on line after 2 days of trying and got it resolved.  Knew it was something simple - just couldn't find the solution.

Thanks