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chris277
Level 1

We're fetching your data, I cannot access self employed.

Can someone help? Thank you
4 Comments 4
MaryLandT
Moderator

We're fetching your data, I cannot access self employed.

Thank you for bringing this to our attention, chris277.

 

I understand that you need help in accessing your QuickBooks Self-Employed account. You'll get this message when your account is in trial expired status.

 

To fix this, you can contact our QBSE Live Support Team as they'll move your Trial expired account to Trial for you to have an access. They'll need to verify some information before performing this process for security purposes.

 

Since you're unable to access the account, you can use the free trial program by clicking this link: QuickBooks Self-Employed Test Drive. Then, follow this article on how to get in touch with them: Contact QuickBooks Self-Employed Support

 

If you have a paid QBSE account, you'll want to perform these steps to get rid of the message:

  1. Clear the browser's cache and cookies
  2. Use supported browsers when accessing QuickBooks
  3. Reset your password or recover your user ID for QuickBooks Self-Employed.

Stay in touch with me on how this goes by commenting below. I'm always right here whenever you have follow-up questions about accessing your QBSE account.

chris277
Level 1

We're fetching your data, I cannot access self employed.

I don't have a trial account. I've been paying since 2018.

chris277
Level 1

We're fetching your data, I cannot access self employed.

I have a paid account. 

I can access my data from my ipad and phone but it is not displaying on desktop.

I have tried incognito and several browsers all with no avail.

IamjuViel
QuickBooks Team

We're fetching your data, I cannot access self employed.

I appreciate you for sharing the troubleshooting steps you've performed, @chris277.

 

Let me share additional troubleshooting steps to resolve this unexpected login error.

 

First, let's make sure to use the correct login link or URL in your web browser. You can use this link: https://selfemployed.intuit.com/login.

 

Next, is to ensure that you're using the right username and password. Make sure to enter the same user name and password that you're using in the app. 

 

If the issue persists, I'd recommend contacting our Customer Care team. A specialist can securely look into your account and conduct an investigation to determine the root cause why you're unable to access your account using the browser.

 

Let us know how it goes after contacting them. I want to make sure everything you're all set with this concern.

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