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portanovahmc
Level 1

What is customer service phone number?

 
3 Comments 3
JenoP
Moderator

What is customer service phone number?

Thanks for joining us here in the Community, portanovahmc.

 

Can you give us a short description of the help that you need? I might be able to link an article that can help you sort it out. We also have other members of the forum that can jump in and share their recommendations. 

 

If this is something about your account or subscription, follow the steps on how you can reach out to our Customer Service Department: 

 

  1. Log in to your QBO account.
  2. Click the Help menu and select Contact Us.
  3. Tell us how we can help you in the description box, then click Let's talk.
  4. Click Get a callback.
  5. You also have the option to click Message an agent if you want a chat agent instead.

Just in case you're trying to reach out for a different plan, open this article and click the product that you're using: Contact Support.

 

I'll be around if you need anything else. 

 

gabrielh1997
Level 1

What is customer service phone number?

I really need someone to reach out to me as soon as possible. I can't sign into my account and keep getting this message: "We weren't able to show your payroll info". Is there a customer service number i can call? I can't sign into my account at all so i cant reach out that way.

ShiellaGraceA
QuickBooks Team

What is customer service phone number?

Thanks for joining us here today, @gabrielh1997.

 

Currently, we have a reported case about the error "We weren't able to show your payroll info". Rest assured, our engineers are doing everything possible to get this feature up and working again as soon as possible. I recommend contacting our Payroll Support to get you added to the list of affected users. This way, you'll receive updates via email as progress is made towards a solution.

 

Here's how to reach out:

 

  1. Go to https://help.quickbooks.intuit.com/en/contact.
  2. Select Search for something else.
  3. Enter a brief description of your issue, then hit Search.
  4. Click Start a Message.

In the meantime, you'll want to access your account using a different browser or device. Take note that when logging in to workforce.intuit.com QuickBooks Workforce runs smoothly on latest versions of Chrome, Firefox, and Safari (for Mac).

 

You can also try changing your Username and creating a new Intuit account for the same email.

 

Here's how:

  1. Go to https://accounts.intuit.com.
  2. Sign in using existing username and password.
  3. Go to "Username" area and click Edit.
  4. Change information to different username (must not be full email address).
  5. Open email invite.
  6. Create an Account using email address as username.

Additionally, here's an article that can you along the way: QuickBooks Workforce: Access your paychecks and W-2’s online.

 

Feel welcome to comment me anytime if you still have questions or concerns with your account. I'm always here to help. Take care and stay safe.

 

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