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Established Member

When entering an invoice and choosing Labor & Material under Products/Services why am I unable to enter a dollar amount?

 
4 Comments
QuickBooks Team

Re: When entering an invoice and choosing Labor & Material under Products/Services why am I u...

It's nice to see you again here in the Community, @aaronsonrepairsl.

 

I'm here to help make sure you're able to enter an amount when selecting a products/services on an invoice in QuickBooks Online (QBO).

 

Just to confirm, when you say you're unable to enter a dollar amount, is it greyed out? Any additional information will be much appreciated.

 

As an initial troubleshooting step, try logging into your QBO account using a different or a private browser. There are times that the browser is full of frequently accessed page resources, thus causing some unusual responses. To use a private browser, here's how:

 

  • On your keyboard, press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox or Internet Explorer).
  • Control + Option + P (Safari).

 

Once logged in, try to create a test invoice to double-check. If it works, return to your default browser and perform clear cache. Every so often the cache can become overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate.

 

That should get you fixed right up. Please comment below to let me know how things look after giving this a try. I'm always here to help. Have a wonderful day!

Established Member

Re: When entering an invoice and choosing Labor & Material under Products/Services why am I u...

Thank you for your quick response!

 

The box is not grayed out.  When creating an invoice and choosing Labor and Materials the only box that I am able to type in is Quantity.  I did try your suggestions from your email and there is still no change.

Anything else I can try?

Established Member

Re: When entering an invoice and choosing Labor & Material under Products/Services why am I u...

Also, I have tried the Quickbooks Desktop and am having the same issue.

QuickBooks Team

Re: When entering an invoice and choosing Labor & Material under Products/Services why am I u...

Hi again, @aaronsonrepairsl.

 

I appreciate you taking the time on getting back to me and for trying the steps I've provided to get this working.

 

I tried on my test account, and I was able to add an amount on the invoice. I also check if there's an ongoing issue about this, but there isn't currently one.

 

Since you're still having the same issue, I highly suggest reaching out to our Support Team so they can check this using their screen-sharing (remote access) tool. They can also perform other troubleshooting steps to fix this for you. Here's how to reach them:

 

1. On your QBO account, click Help (question mark icon) at the upper right.
2. Select Contact Us at the bottom to connect with our Support Team.

 

After contacting them, I'm confident can you can finish creating your invoice in no time.

 

Please let me know how it goes in the comment section. I'm just a few clicks away if you should need anything. Take care always!