Hey there, bvanpeltami.
Welcome to the Community. You've come to the right place for help with QuickBooks. I'd be glad to show you how to organize products and services when estimating.
There are just a few to organize products and services on an estimate in QuickBooks Online. Here's how:
1. Begin creating an estimate as normal. Click the Create icon (+) in the top right corner.
2. Select Estimate.
3. Enter all of the necessary information.
4. If you need to reorder products/services, click on the small box made up of 3x3 dots to the left of the item. You can then drag the item to where you need it to show in the list.
5. Click Save and new or select the drop-down to click Save and close.
I'll include a brief video below as well to show you how this can be done.
You'll now be able to re-organize the products and services in an estimate however you'd like. Please don't hesitate to reach out to me if you have any other questions.
Yes. You can add items to an estimate in whatever order you choose. You can also drag and drop line items on the estimate, moving them around where you want them. In the far left column there is a square of dots, when you see the four-way arrow you can drag and drop the line item.
I am having an issue with this. I can no longer move my different lines up or down. It seems that If I have anything typed into the description box they will no longer move.
I have been using Quickbooks for a couple years and I have never had this problem. I have always been able to reorganize line items as needed. Is this some sort of an update, or glitch? Do you know how I might be able to solve this problem? It is becoming a pain to try and properly layout my estimates/invoices.
Thanks for joining the thread, @Breelan Construction.
There are times that accumulated cache in a web browser can cause unexpected behavior with the product. This may be the reason why you're unable to move the lines items.
To isolate the issue, let's run some basic troubleshooting steps. You can start by opening your account in a private window. Simply press the following shortcut keys:
I've also got these helpful articles for future reference:
I'll be right here if you have any other questions or concerns about estimates or invoices. Have a great day!
Thank you for the reply. I did try this and it did not make any difference. I have also tried clearing my caches, I actually updated/redownloaded my Chrome browser and I have tried it in two different browsers (Microsoft edge and Firefox). Nothing has made it work.
It only seems to do it once I have added text to the description box. But it never used to do this.
Can you suggest any other options or possible fixes?
I appreciate you for following all the basic troubleshooting shared by my peers in this thread, @Breelan Construction.
Since the issue persists, I'd recommend contacting our Customer Care team at this point. That way, we can examine the cause of this issue. We can also request to investigate the problem whenever needed.
Here's how to reach us:
For more information about our support availability, you can browse this article: Support hours and types.
We always have your back if you have additional questions. Take care!