When is the custom invoice glitch going to be fixed? Cant turn it off.

Let me share with you why this happen to your invoices, thesign. 

In the new invoice layout, there is no option to turn off the custom transaction number. This is because QuickBooks Online aims to prevent duplicate transactions that may cause issues in the future.

As a workaround, if you still have the option to switch back to the old layout, you can turn off the custom transaction number to create an invoice using a similar invoice number.

To resolve the error, you can run the Invoice List report to avoid using the same number that has already been assigned to another invoice transaction. Here's how:

1. At the left navigation panel, select Reports.
2. Enter Invoice List on the search bar.
3. Click the report to open  and then select Run report.

Additionally, here's an article that'll help you level up your business communication by personalizing the appearance of your sales form: Customize invoices, estimates, and sales receipts in QuickBooks Online.

If you have any further concerns about invoices, please don't hesitate to share them with the community. I'll be around to lend a hand.

WRONG. there was never an issue with duplicate numbers in the past, why mess with something that works. Ther is a glitch in this system. I have already done that and there is still an issue, solve it by giving the option to turn it of or on. It should be a choice because it doesnt work as it is. I create an estimate, then convert it to an invoice, it turns on the custom invoice number feature. then it creates number that is in sequence, then says it's already been used. How can that be if it has the number that is in the correct sequence? Why does it work correctly when I go to the old layout? I received a notice that the switch back option goes away on December 11th. Do you understand that this will shut down QBO? If I cant switch back to the old layout, it will prevent me from crating invoices. I have entered in different invoice numbers, and it tells me they have all been used. how is that possible? No matter what number I put in it says its been used.

The easiest and common-sense solution would be to enable us to turn it off or on as we see fit and not assume there is going to be a problem.

I can see how having the same invoice numbers in the new layout can be beneficial for you, thesignpost.

I completely understand your situation and see how important it is for you to turn off the custom transaction numbers. Currently, there's no option to disable this feature.

Our team is constantly improving our product for a better user experience. I can see its relevance for your business, so I'd recommend sending feedback to our product engineers.

Our dedicated product development team will carefully review your idea and may take it into consideration for future updates. We appreciate your input and value your contribution towards improving our product.

To submit your suggestion:

1. Select the Gear icon, then choose Feedback.
2. Type in your product suggestions.
3. Select Next to submit.

Meanwhile, if you have received payment from one of your customers, you can record it in QuickBooks. This will mark your invoices as paid, ensuring that your financial records are up-to-date and accurate.

I'm always here to back you up if you need further clarification regarding your invoices. Feel free to share your thoughts and questions with the reply button below.

Apparently, you don't understand the problem. No matter what number you put in as a new invoice number, it SAYS its already been used. SO, to remedy the problem WE have to switch back to the old layout. The new layout WILL NOT LET US PUT IN A NEW INVOICE NUMBER. already submitted the issue to your "team". This is going to be a problem on Dec 11th when we will not be able to switch back to the old layout. Just like what happened Y2K. Good luck with that.

Why is this option listed in the settings and included in solutions advised by QB if it doesn't work? I'm new to QBO and just wasted the last two weeks of my life trying figure out why orders from WooCommerce aren't being assigned invoice numbers properly in QB.