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mail32
Level 1

When recording an expense, in the catagory drop down menu, why are none of the catagories displaying all of a sudden? They still show in the chart of accounts.

I am using Quickbooks Online. All of my sales and services catagories are still showing up.
Solved
Best answer January 21, 2021

Best Answers
Angelyn_T
QuickBooks Team

When recording an expense, in the catagory drop down menu, why are none of the catagories displaying all of a sudden? They still show in the chart of accounts.

Hi, @mail32.

 

Thank you for raising your concern here on the Community page. I can help you record an expense transaction with the desired categories in QuickBooks Online.

 

Usually, unusual behavior while working with QuickBooks Online is caused by too much cache stored on the regular browser you're using. To isolate the issue, I recommend opening QuickBooks through a private window and record an expense from there. This browser prevents any virus infections that can cause unexpected behavior when using QuickBooks.

 

To save you time, use either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

If the categories work fine, I suggest going back to your regular browser and clear its cache to start fresh.

 

Moreover, you can also use other supported browsers to narrow down the result.

 

For additional tips when managing your expenses in QBO, I recommend opening this article: Enter and manage expenses in QuickBooks Online.

 

Keep me posted with the result. I want to make sure this is resolved for you. Thanks for coming to the Community, keep safe always!

View solution in original post

3 Comments 3
Angelyn_T
QuickBooks Team

When recording an expense, in the catagory drop down menu, why are none of the catagories displaying all of a sudden? They still show in the chart of accounts.

Hi, @mail32.

 

Thank you for raising your concern here on the Community page. I can help you record an expense transaction with the desired categories in QuickBooks Online.

 

Usually, unusual behavior while working with QuickBooks Online is caused by too much cache stored on the regular browser you're using. To isolate the issue, I recommend opening QuickBooks through a private window and record an expense from there. This browser prevents any virus infections that can cause unexpected behavior when using QuickBooks.

 

To save you time, use either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

If the categories work fine, I suggest going back to your regular browser and clear its cache to start fresh.

 

Moreover, you can also use other supported browsers to narrow down the result.

 

For additional tips when managing your expenses in QBO, I recommend opening this article: Enter and manage expenses in QuickBooks Online.

 

Keep me posted with the result. I want to make sure this is resolved for you. Thanks for coming to the Community, keep safe always!

View solution in original post

mail32
Level 1

When recording an expense, in the catagory drop down menu, why are none of the catagories displaying all of a sudden? They still show in the chart of accounts.

Thank you for the suggestion.  I skipped the checking and went straight to clearing the cache.  It worked.  It was just confusing because the products and services would still show for the invoices.

 

Thank you again for your help.

Angelyn_T
QuickBooks Team

When recording an expense, in the catagory drop down menu, why are none of the catagories displaying all of a sudden? They still show in the chart of accounts.

It's my pleasure to hear that, @mail32.

 

Please know that you're always welcome to post again or leave a comment below if you have any other QuickBooks questions. Moreover, you may also check out the topics from our help articles as related resources while working with QuickBooks in the future.

 

Thanks for getting back, and cheers for more success!

 

 

 

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