When refunding a processed credit card payment, do you select "process credit card" (the customer's card) or just which account you are issuing the refund from?

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You can refund credit card payments that were processed using an invoice, sales receipt, or your receive payment form by accessing the transaction record and using its More option.

Here's how:

1. In your left navigation bar, go to Sales, then All Sales.
2. Find and click the transaction.
3. In your transaction's footer, hit More, then Refund.
4. A refund receipt will open with all of the customer's information automatically filled in, such as their payment method, refunding account, etc. Verify everything's accurate.
5. If you need to send a partial refund, adjust the item(s) or amount as necessary.
6. Select Save and close.

There's also a few things you'll want to be aware of when refunding payments:

• You can refund up to the amount of your original sale.
• Refunds can only be issued within 90 days of your sale.
• The industry standard for cardholders receiving their funds back is 7 to 10 business days.
• Refunds can only go back to the original card that was used. You may need to get in touch with your customer to obtain their card details.
• Refunds are sent back to the customer's card once the batch they're in closes. All batches close at 3:00 PM PT each day. If you process their refund before 3:00 PM PT, it will be sent that day. In the event it's processed after 3:00 PM PT, it will be sent the following day when its batch closes.

I've also included a couple detailed resources about refunding transactions which may come in handy moving forward:

• Refund customer payments
• Understand fees for refunds

I'll be here to help if there's any additional questions. Have a wonderful day!