While trying to prepare 1099s for contractors the chart of accounts does not populate. Now what

Let me share details about preparing a 1099 for your contractor, @info-htkdispatch.

The stored cache can affect the performance of the program which can cause unexpected behavior like the COA doesn't populating. That said, I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser. 

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

Once signed in, prepare your 1099 and verify for any issues. If it works, return to your default browser and clear the cache. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to other supported web browsers can also help rectify the issue.

To help you modify your chart of accounts for 1099, see his article: Modify your chart of accounts for your 1099-MISC and 1099-NEC filing.

I'll also share these articles to learn more about preparing, filing, and printing your 1099s with QBO: 

• Create and file 1099s with QuickBooks Online
• Print your 1099 and 1096 forms

I’ll always be here if you need more help managing your 1099 forms in QuickBooks. Just let me know by adding comments below. Take good care.

I have tried everything to do my 1099s with quick books but nothing. I called qb a few days ago and they said they would contact me within 48 hours, that never happened. I am so frustrated with this company. I will have to go outside of qb to do my 1099s not to mention this will cost me, I already pay qb for this service that they cant complete. Will I be reimbursed because qb software does not let me complete my 1099s? Probably not. I am very disappointed with this company. Customer service is a complete waist of time.

Did all this. COA does not populate at all.

Hi there, @info-htkdispatch. I see how this has been challenging on your end.

Please know this isn't the kind of service we want you to experience.

With that in mind, we'll going to escalate your case to the Next Level Help team. They will review your comments and recent cases with support. You can expect to be contacted within 1-2 business days. 

We're always here to lend a hand. Feel free to come back here if you have additional questions about preparing your 1099 by clicking the reply button below. Keep safe.