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logistics-evertu
Level 1

Who do we call for a bill payment that didn’t make it to the vendor? Also the vendor is in India is this a problem?

We paid our contractor based in India with an Indian bank account and we used the bill pay option. All details were certified and correct, but he has not received his payment even though it’s 2 days past. His bank confirmed nothing has arrived or is processing.
3 Comments 3
4Gal
Level 11

Who do we call for a bill payment that didn’t make it to the vendor? Also the vendor is in India is this a problem?

Did you use the bill payment 2 days ago?

Is the new billpay feature offering the international payment? I couldn't find any info about this specific option.

https://quickbooks.intuit.com/learn-support/en-us/help-article/pay-bills/online-bill-pay/L8p08lKIW_U...

 

ChristineJoieR
QuickBooks Team

Who do we call for a bill payment that didn’t make it to the vendor? Also the vendor is in India is this a problem?

I know how important to ensure that all the details provided for the payment are accurate, logistics Since the vendor is based in India and the payment was made to an Indian bank account, logistics. Let me share some important details about this matter.

 

If you are using Online Bill Pay, please know that as of the moment Online Bill Pay isn't available in international regions. Furthermore, QuickBooks sends an email notification regarding the payment made. If you haven't received any notification, I encourage you to reach out to our support team so they can review your account.

 

Please see the steps below:

 

  1. Log in to your account.
  2. Click the? Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose to Have us call you to connect with us.

 

I'm adding this page if you require other aids that help you handle your bill payments: Learn about QuickBooks Bill Pay.

 

The Community is here for you 24/7 on the clock. If you ought to plunge in your additional comments, notify us below. Keep safe.

4Gal
Level 11

Who do we call for a bill payment that didn’t make it to the vendor? Also the vendor is in India is this a problem?

@logistics-evertu

You can signup for a free Melio account to integrate with QBO and you can pay your vendors in India and many other countries. The flat fee is $20/transaction.

https://affiliates.meliopayments.com/pricing

 

You can also get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

 

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