Who else can't upload receipts on the app

I can help you upload your receipts into QuickBooks, poconomtproperti.

Did you receive an error when trying to upload your receipts? I've checked for similar reported issues in our list and didn't find any. 

You can upload receipt images from your computer's hard drive, capture and send them from your mobile device, and even email images to QuickBooks. The app may be outdated or full of cache files and when not removed regularly, it can cause unexpected behavior within the system. You can uninstall and reinstall the app to refresh and get the latest features. Then, try uploading the receipts again.

You also have the option to email your receipts to QuickBooks. We’ll extract the info from it and create a transaction for you to review. To know more about our receipts features, you can use these links: 

• Capture and categorize expense receipts and bills in QuickBooks Online
• Email receipts and bills to QuickBooks Online

Any additional information on what error you're prompted with is much appreciated. Just mention me in your reply and I'll be here to help. Take care and have a great one!

I've cleared the cache and it still doesn't work. I always keep my app up to date. When I try to upload a picture of a receipt and hit save from my phone it does nothing. I hit save again and it says New info exists! Refresh this expense to replace your edits with the latest info, then make your changes.

I've cleared my cache and always keep my app up to date. When I upload a receipt from my phone and hit save, nothing happens. I hit save again and then it says 'New info exists! Refresh this expense to replace your edits with the latest info, then make your changes.'

I've cleared my cache and always keep my app up to date. When I upload a receipt from my phone and hit save, nothing happens. I hit save again and then it says 'New info exists! Refresh this expense to replace your edits with the latest info, then make your changes.'

Thanks for getting back to this thread, @poconomtproperti. I can share with you additional troubleshooting steps to fix the error and upload receipts in QuickBooks.

To begin, close and restart QBO to refresh the connection. Then, clear the app data to optimize its overall performance.

You can either perform the process in the QuickBooks Online App or through your device. Here's how:

1. In your account, click on the Question mark icon to open the Help and Feedback screen.
2. From there, choose the Refresh Data link.
3. Another window will pop up informing about the action.
4. Click Refresh to proceed.

If the issue persists, I recommend contacting our support team. They have advanced tools to further investigate the root cause of your issue and provide a fix.

To reach them, please follow the steps below:

1. Log in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Click Contact Us.
4. Enter your concern, then choose Let's talk.
5. Select Start a chat or Get a callback from the next available expert.

Once everything is settled, you can review this article to guide you on how to upload receipts on your app: Capture and categorize expense receipts and bills in QuickBooks Online.

Keep in touch if you have other questions about managing sales receipts in QuickBooks. I'll be around to help you. Take care always.